RN – Patient Navigator, Ambulatory Care, Anywhere

420459 Details • Department:Clinical Transformation • Schedule:Monday - Friday, flexibility after hours and weekends as needed • Location: Remote • Pay: $37.77 - $53.32 (per hour) Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. Responsibilities The RN-Patient Navigator in Ambulatory Care is a core member of our clinical transformation team, serving as a critical liaison for patients and their PCPs and/or specialists within our evolving ecosystem of connected care programs. This role provides end-to-end operational and clinical support for centralized virtual care models providing telemedicine in multiple states, ensuring a seamless, high-quality patient journey from pre-visit preparation through post-visit follow-up. The navigator will also contribute to the development and support of future care models, including virtual-based population health initiatives, and will be responsible for orienting and caring for patients new to Ascension. Demonstrated experience in clinical triaging, preferably in an ambulatory or virtual care setting, is highly desirable. Patient Navigation & Support • Utilize strong clinical judgment and triaging skills to assess patient needs, prioritize urgent issues, and escalate to appropriate providers or resources when necessary. • Proactively engage with new and existing patients to confirm their readiness for virtual visits across various connected care programs, verifying clinical information and providing guidance on technology setup. • Serve as a central point of contact for patients and their PCPs and specialists to manage post-visit needs. This includes managing a centralized clinical inbox to address patient questions, resolving medication and prescription issues, and coordinating the completion of lab, imaging, and referral orders. Clinical & Provider Enablement • Provide direct support to clinicians and care teams in new care models, helping them navigate workflows and addressing operational questions to ensure they can practice efficiently and at the top of their license. • Contribute to the development and support of new virtual-based programs as they are launched, demonstrating adaptability and a commitment to continuous innovation. Process & Program Management • Actively track and monitor operational data and patient outcomes for new ambulatory initiatives. • Make recommendations for process improvements and support the day-to-day operations to ensure key performance indicators (KPIs) are met. Complexity of Work • Within the scope of this role, the RN-Patient Navigator must exercise exceptional critical thinking skills and decisive judgment while working with minimal supervision. The work requires a high degree of proactivity, problem-solving, and adaptability in a fast-paced, virtual environment. The navigator will be responsible for managing patient needs across a wide range of clinical scenarios and will need to collaborate effectively with both centralized care teams and local, market-based clinical practices. Requirements Licensure / Certification / Registration: • Registered Nurse obtained prior to hire date or job transfer date required. Licensure required relevant to state in which work is performed. • BLS Provider preferred. American Heart Association or American Red Cross accepted. Education: • Diploma from an accredited school/college of nursing OR Required professional licensure at time of hire. Additional Preferences • Strong experience in triaging. #LI-Remote Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. Apply tot his job Apply To this Job