Experienced Medical Billing Customer Support Specialist for 2nd Shift Remote Position - Delivering Exceptional Patient Care and Administrative Expertise

Introduction to blithequark

At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to our patients across the country. As a national leader in the healthcare industry, we empower patients to manage their health and treatment at home, ensuring they lead a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families. Our team is passionate about delivering exceptional care and support, and we are now seeking a talented Medical Billing Customer Support Specialist to join our team in a remote capacity.

Job Overview

We are seeking a dedicated and experienced Medical Billing Customer Support Specialist to join our team at blithequark. As a key member of our CPAP Centralized Care Team, you will provide support to our customers, including patients, referral sources, and employees, by performing tasks related to patient care and third-party reimbursement. Your primary responsibility will be to ensure accuracy with clinical, billing, and care-related information and processing, serving as the first line of contact with new customers. If you have a strong background in customer service, medical billing, and administrative record management, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer support to patients, referral sources, and employees, responding to inquiries and resolving issues in a timely and professional manner
• Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation
• Develop and maintain a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintain accuracy and quality control throughout patient contact and data entry, ensuring compliance with regulatory requirements and company policies
• Manage all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into our systems
• Prepare complete and accurate files for the Billing Department, ensuring timely and efficient processing of patient information
• Process new orders, respond to questions, and resolve issues or forward to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
• Provide product/service information and education to patients, answering questions and offering assistance as needed
• Work extensively with our proprietary system, eIntake, to manage patient information and ensure seamless communication with our team members
• Perform other duties as assigned, contributing to the overall success of our team and the delivery of exceptional patient care

Essential Qualifications

• High school diploma or GED equivalent required, with one to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management, with a strong background in customer service
• Ability to effectively communicate in English, both orally and in writing, with a helpful, knowledgeable, and polite demeanor
• Knowledge of medical billing practices and billing reimbursement, with the ability to interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information, with a strong sense of urgency and responsiveness to physicians, location employees, and patients
• Self-motivation, organization, time-management, and deductive problem-solving skills, with the ability to work independently and as part of a team

Preferred Qualifications

• Medical terminology and knowledge of medical billing practices, with experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills, with the ability to multitask and maintain attention to detail
• Experience working with electronic health records and other healthcare software applications, with a strong understanding of regulatory requirements and compliance
• Ability to work in a remote environment, with a reliable internet connection and a dedicated workspace

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Medical Billing Customer Support Specialist, you will have access to ongoing training and education, including opportunities to develop your skills in medical billing, customer service, and administrative record management. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional patient care and support. With opportunities for advancement and professional growth, we encourage you to join our team and take the first step in an exciting and rewarding career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is dedicated to delivering exceptional patient care and support, and we are committed to making a positive impact on the lives of our patients and their families. As a remote employee, you will be part of a dynamic and fast-paced team, with opportunities to collaborate with colleagues from across the country. We offer a comprehensive benefits package, including generous paid time off, paid holidays, and opportunities for overtime pay. With a strong focus on employee recognition and rewards, we encourage you to join our team and experience the blithequark difference.

Compensation, Perks, and Benefits

We offer a competitive salary range, starting at $16.25 per hour, with opportunities for quarterly bonuses and overtime pay. Our comprehensive benefits package includes:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services

Conclusion

If you are a motivated and experienced medical billing customer support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on delivering exceptional patient care and support, we are committed to making a positive impact on the lives of our patients and their families. Join our team and take the first step in an exciting and rewarding career, with opportunities for growth, development, and advancement. Apply now and experience the blithequark difference!