Experienced Customer Success Manager – Enterprise Software Implementation and Client Relationship Management at blithequark

Introduction to blithequark

At blithequark, we are pioneers in the digital transformation of manufacturing businesses, leveraging our unique, patented intellectual property to accelerate product design and bring products to market faster. Our innovative approach not only saves our customers millions of dollars each year but also contributes to a more sustainable future. As a dynamic and growing company with a global presence, we foster an inclusive work environment that supports the growth and well-being of our employees. Our collaborative culture, flexible work schedules, and employee-friendly policies make us an attractive destination for talented individuals seeking a challenging and rewarding career.

Job Overview

We are seeking an experienced Customer Success Manager to join our Retain Customer Success team. As a Customer Success Manager at blithequark, you will play a pivotal role in ensuring the success of our customers through the day-to-day management of client engagement services and solution implementations. Your primary objective will be to foster customer loyalty by delivering desired outcomes and realizing the value of our solutions and services. This role requires a high level of communication and project management skills, as well as the ability to build strong relationships with customers and internal stakeholders.

Key Responsibilities

• Management of multiple customer implementations, including all Professional Services activities needed for a successful deployment.
• Commercial ownership of designated accounts, with responsibility for contract renewal strategy and execution.
• Collaboration with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan.
• Serving as the primary blithequark resource for communication of project status to internal and external stakeholders.
• Acting as the first point of escalation for project issues and managing risks that may impact project success.
• Building and maintaining relationships with executive sponsors and project teams to ensure successful project outcomes.
• Identifying renewal risk and collaborating with internal teams to remediate and ensure successful renewals.

Essential Qualifications

To be successful in this role, you should possess the following essential qualifications:

• Comfort interacting with and tailoring messaging to all levels of customer resources (executive through individual contributor).
• Demonstrated ability to assess customer needs, develop a project scope, and successfully execute.
• Demonstrated ability to identify risks that may impact project success and determine appropriate mitigating actions.
• Strong written and oral communication skills.
• Strong project management skills.
• Willingness to travel up to 20% of the time.
• 3+ years of experience and demonstrated success managing enterprise software implementations with external clients.
• Experience managing customer relationships and expectations as they relate to technical projects.
• BS degree in Engineering, Computer Science, Business Management, or a related field.

Preferred Skills

In addition to the essential qualifications, the following skills are preferred:

• Experience and demonstrated success in managing business process change in a consulting role.
• Experience creating, facilitating, and presenting reports to senior-level client stakeholders.
• Demonstrated success managing cross-functional project teams.
• Previous industry experience in Aerospace, Automotive, or Heavy Industrial industries.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have opportunities to build new skills, step into leadership positions, and contribute to the success of our customers. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We nurture and celebrate each other’s successes, and our Senior Leadership team provides support and mentorship to help you grow into impactful individual contributor roles or effectively manage teams.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and inclusive. We promote a positive work culture, with employee-friendly policies, flexible work schedules, and opportunities for socialization, such as pub nights and our additional day off each quarter, known as “blithequark Day.” We encourage open communication, innovation, and adaptability, and we recognize and reward outstanding performance.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including medical, dental, and vision benefits for employees and their dependents, life, disability, flexible spending accounts, 401k match, and paid time off benefits. We also provide opportunities for career growth, flexible time, and a dynamic, growing innovative environment.

Conclusion

If you are a motivated and experienced Customer Success Manager looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity at blithequark. With your skills and experience, you can make a significant impact on our customers’ success and contribute to the growth and development of our company. Join our team and become part of a dynamic and innovative organization that values its employees and empowers them to succeed.