Experienced Technical Consultant for Customer Onboarding and Success – AEC Industry Expertise with CAD and BIM Software Applications

Introduction to blithequark and the AEC Industry

Imagine being part of an organization that is revolutionizing the Architecture, Engineering, and Construction (AEC) industry through innovative software solutions and exceptional customer experiences. At blithequark, we are dedicated to empowering engineers, detailers, and fabricators with the tools and knowledge they need to succeed in their projects. We believe that the best customer experiences are built on a foundation of understanding, expertise, and passion for teaching and learning. If you share this vision and have a background in the AEC industry, particularly with CAD and BIM software applications, we invite you to join our team as a Technical Consultant for Customer Onboarding and Success.

About the Role

As a Technical Consultant at blithequark, you will play a pivotal role in guiding our new customers through their onboarding journey, from the initial purchase to confident everyday use of our software tools. Your expertise in current and emerging practices in the AEC industry, combined with your deep knowledge of the customer onboarding process and skill in training and teaching, will be instrumental in creating great customer experiences. You will develop and maintain learning content, leverage your knowledge of CAD and BIM software applications to understand customer needs, and develop customer relationships to advise organizations on deriving value from BIM software and project delivery.

Key Responsibilities

• Guide new blithequark customers on their onboarding journey, ensuring a smooth transition from initial purchase to proficient use of our software tools.
• Develop and maintain comprehensive learning content to support new and existing customers, including live instruction and on-demand learning materials.
• Leverage your expertise in CAD and BIM software applications to understand customer needs and product requirements, providing tailored solutions and support.
• Develop and nurture customer relationships to advise organizations on maximizing the value of BIM software and project delivery, aligning with their specific goals and objectives.
• Collaborate with internal teams to ensure that customer feedback and insights are integrated into our product development and service improvement processes.

Essential and Preferred Qualifications

To succeed in this role, you will need to demonstrate a strong background in the AEC industry, preferably with experience in customer-facing roles or training and development. Your deep understanding of CAD and BIM software applications, as well as your ability to communicate complex technical information in a clear and concise manner, will be essential. Additionally, you should possess excellent customer relationship skills, with the ability to empathize with customers, understand their needs, and provide personalized support and guidance.

Preferred qualifications include experience with customer onboarding processes, adult learning principles, and instructional design. A certification in a related field or a degree in a relevant discipline (such as architecture, engineering, or construction management) would be highly advantageous.

Skills and Competencies

• Strong knowledge of CAD and BIM software applications, including their applications in the AEC industry.
• Excellent communication, interpersonal, and customer service skills, with the ability to work effectively with diverse customer groups.
• Proven experience in training and teaching, with the ability to develop engaging learning content and deliver effective live instruction.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and provide creative solutions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technical Consultant, you will have access to a range of training and development opportunities, including workshops, webinars, and conferences. You will also be part of a global community of professionals who share your passion for the AEC industry and customer success. Our flexible and supportive work environment encourages collaboration, innovation, and continuous learning, providing you with the ideal platform to advance your career and achieve your professional goals.

Work Environment and Company Culture

blithequark offers a unique and dynamic work environment that combines the advantages of a small team with the resources and opportunities of a global organization. Our company culture values diversity, inclusion, and equality, and we are dedicated to building and retaining a workforce that reflects the diversity of our customers and the communities we serve. We believe in fostering a culture of respect, empathy, and open communication, where every employee feels valued, supported, and empowered to contribute their best work.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that reflects your skills, experience, and contributions to our organization. Our benefits include flexible time-off policies, comprehensive health, dental, vision, and life insurance, company-matched retirement plans, and more. We also provide a range of perks and incentives, such as professional development opportunities, team-building activities, and recognition programs, to ensure that you feel rewarded and motivated in your role.

Conclusion

If you are passionate about the AEC industry, customer success, and teaching and learning, and you possess the skills and experience we are looking for, we encourage you to apply for the Technical Consultant role at blithequark. This is an exciting opportunity to join a global organization that is shaping the future of the AEC industry and making a positive impact on the lives of engineers, detailers, and fabricators around the world. Apply now and become part of a team that values innovation, diversity, and customer excellence.