Experienced Customer Success Manager for Cloud Solutions - SAP Academy for Customer Success Program - Hybrid Role in Chicago

Introduction to blithequark

At blithequark, we empower you to unlock your full potential and make a meaningful impact. Our company culture is built on the principles of collaboration, innovation, and a shared passion for helping the world run better. We strive to create a workplace that values diversity, flexibility, and purpose-driven work. As a global leader in our industry, we offer a highly collaborative and caring team environment that fosters learning, development, and recognition for individual contributions.

About the SAP Academy for Customer Success Program

The blithequark Academy for Customer Success is a global development program designed for talented individuals who are early in their careers. This program is tailored to equip you with the knowledge, skills, and expertise needed to succeed as a Customer Success Manager (CSM) and drive business growth through cloud solutions. As a CSM, you will play a vital role in guiding customers through their business journey, increasing customer satisfaction, retention, renewals, references, and upsells for cloud products within your assigned solution portfolio.

Key Responsibilities

• Work directly with customers to understand their business needs and provide tailored solutions to drive success
• Oversee key customer milestones throughout the customer lifecycle, from deal signature to system provisioning and business case achievement
• Serve as the strategic point of contact for customers within your assigned solution portfolio and leverage resources across blithequark functions to maintain overall customer health
• Focus on boosting visibility, cutting costs, and improving efficiency in areas such as accounting, procurement, and supplier management
• Develop knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management

Essential Qualifications

To be successful in this role, you should possess:

• A strong passion for customer success and a desire to drive business growth through cloud solutions
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and technical skills, with the ability to learn and understand blithequark's cloud products and solutions
• A bachelor's degree in a related field, such as business administration, computer science, or engineering

Preferred Qualifications

Preferred candidates will have:

• Previous experience in customer-facing roles, such as sales, consulting, or customer support
• Knowledge of cloud-based solutions, such as SAP Finance & Spend Management (F&S) and SAP SuccessFactors (Human Capital Management - HCM)
• Experience working with customers in a variety of industries, including logistics, supply chain management, and operations
• Strong understanding of business operations, including accounting, procurement, and supplier management
• Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong business acumen, with the ability to understand customer needs and develop tailored solutions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong analytical and technical skills, with the ability to learn and understand blithequark's cloud products and solutions
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills, with the ability to identify and resolve customer issues in a timely and effective manner

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping you grow and develop in your career. As a CSM, you will have access to a range of training and development programs, including:

• Comprehensive onboarding program to help you get started in your role
• Ongoing training and development programs to help you build your skills and knowledge
• Mentoring and coaching support to help you achieve your career goals
• Opportunities to work on complex and challenging projects, with the potential to make a significant impact on the business

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and inclusive company culture. We believe that everyone should feel valued, respected, and empowered to contribute their best work. Our company culture is built on the principles of:

• Inclusion and diversity, with a focus on creating a workplace that values and celebrates individual differences
• Flexibility and work-life balance, with a range of programs and policies to support your well-being and productivity
• Recognition and reward, with a range of programs to recognize and reward your contributions and achievements
• Learning and development, with a range of training and development programs to help you build your skills and knowledge

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A salary range of $78,000 - $180,700 per year, depending on experience and qualifications
• A range of benefits, including health insurance, retirement savings, and paid time off
• Opportunities for professional growth and development, with a range of training and development programs
• A collaborative and inclusive company culture, with a focus on recognition and reward

Conclusion

If you are a motivated and talented individual who is passionate about customer success and driving business growth through cloud solutions, we encourage you to apply for this exciting opportunity. As a CSM at blithequark, you will have the chance to work with a range of customers, develop your skills and knowledge, and make a significant impact on the business. Don't miss out on this opportunity to join our team and help us shape the future of customer success.