Experienced Customer Service Representative – Hybrid Role for Delivering Exceptional Support and Claim Processing Services

Welcome to blithequark

At blithequark, we are dedicated to providing top-notch service to our customers, ensuring their needs are met with professionalism and care. As a leader in our industry, we strive for excellence in all aspects of our business, from claim processing to customer satisfaction. We are now seeking an experienced Customer Service Representative to join our hybrid team, where you will play a vital role in delivering exceptional support and processing claims efficiently.

About the Position

This hybrid role combines the best of both worlds, offering the flexibility to work from home and collaborate with our team in the office. As a Customer Service Representative at blithequark, you will be responsible for performing claim processing and payment functions, reviewing electronic claim files, and making outbound calls to customers to ensure their satisfaction. Your goal will be to provide professional and personalized support, matching our customers' needs with our services and ensuring a positive experience.

Key Responsibilities

• Perform claim processing and payment functions on non-complex claims for multiple lines of business, ensuring accuracy and efficiency.
• Review electronic claim files for completeness, gathering missing information as needed and updating the files accordingly.
• Make outbound calls to customers, responding professionally to their inquiries and concerns, and offering solutions based on established guidelines.
• Develop recognition of coverages, claim processing requirements, and related data processing systems to provide informed support to our customers.
• Obtain appraisals and other needed information from insured parties, advising them on the proper course of action and ensuring a smooth claims process.
• Record additional information into our company's network, updating the electronic claim file accordingly and maintaining accurate records.
• Interpret caller inquiries and offer options based on established guidelines, providing personalized support and resolving issues efficiently.
• Set up predetermined reserves on level 1 claims and manage outbound calls to confirm next steps, ensuring timely and effective claim processing.

Requirements

To be successful in this role, you will need:

• At least 1 year of experience in customer service or a related field, with a proven track record of providing exceptional support and resolving issues efficiently.
• An Associate degree preferred, although equivalent experience and skills will be considered.

Nice-to-Haves

While not essential, the following skills and experience will be advantageous:

• Experience with MS Office applications, including Word, Excel, and Outlook.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to multi-task effectively, handling multiple calls and tasks while maintaining a high level of accuracy and attention to detail.

What We Offer

At blithequark, we are committed to supporting the well-being and career growth of our employees. As a Customer Service Representative, you can expect:

• Comprehensive health insurance coverage, providing peace of mind and protecting your health and well-being.
• A 401K contribution, helping you plan for your future and secure your retirement.
• An incentive and recognition program, rewarding your hard work and dedication to delivering exceptional customer service.

Career Growth Opportunities

At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative, you will have access to:

• Training and development programs, helping you build new skills and enhance your knowledge of our products and services.
• Mentorship and coaching, providing guidance and support to help you achieve your career goals.
• Opportunities for advancement, whether within our customer service team or in other areas of the business.

Our Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer service, and we are committed to making a difference in the lives of our customers. As a Customer Service Representative, you will be part of a dynamic and collaborative team, working together to achieve our goals and strive for excellence.

Work Environment

Our hybrid work environment offers the flexibility to work from home and collaborate with our team in the office. We believe in providing a comfortable and productive work space, with the latest technology and tools to help you succeed in your role.

Compensation and Benefits

We offer a competitive salary and benefits package, including health insurance coverage, 401K contribution, and an incentive and recognition program. We also provide a range of perks and benefits, such as flexible working hours, paid time off, and opportunities for professional development.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and collaborative team, working together to achieve our goals and strive for excellence. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family and start making a difference in the lives of our customers.