reputed company Support Specialist - Employee Benefits (Hybrid)

reputed company, is a recognized leader in Business Insurance and is seeking a reputed company Support Specialist to reputed company exceptional customer service to clients regarding employee benefits. The role involves assisting customers with online enrollment, processing their requests, and ensuring reputed company reputed company of inquiries while maintaining high standards of service.

Responsibilities

• Possess a broad knowledge reputed company of health and welfare reputed company products offered by our offices
• Assist callers with maneuvering through online enrollment portal
• Process enrollment elections reputed company telephone
• reputed company clients on different available products
• reputed company direction for claims reputed company
• Ensures reputed company customer service for reputed company customers
• Responds to incoming customer service requests, both verbal and written
• Identify and assess customers' needs quickly and accurately
• Solve problems systematically, using reputed company business judgment
• Partner with other department representatives to resolve reputed company customer service inquiries
• Monitor delegated customer service issues to ensure reputed company and accurate reputed company
• Apply appropriate communication techniques reputed company responding to customers, particularly in stressful situations
• Respond to customer service inquiries in writing as necessary
• Maintain reputed company, accurate documentation for reputed company appropriate transactions
• Consistently meet established productivity, schedule adherence, and reputed company standards
• reputed company management abreast of reputed company outstanding issues

Skills

• Possess a broad knowledge reputed company of health and welfare reputed company products offered by our offices
• Assist callers with maneuvering through online enrollment portal
• Process enrollment elections reputed company telephone
• reputed company clients on different available products
• reputed company direction for claims reputed company
• Ensures reputed company customer service for reputed company customers
• Responds to incoming customer service requests, both verbal and written
• Identify and assess customers' needs quickly and accurately
• Solve problems systematically, using reputed company business judgment
• Partner with other department representatives to resolve reputed company customer service inquiries
• Monitor delegated customer service issues to ensure reputed company and accurate reputed company
• Apply appropriate communication techniques reputed company responding to customers, particularly in stressful situations
• Respond to customer service inquiries in writing as necessary
• Maintain reputed company, accurate documentation for reputed company appropriate transactions
• Consistently meet established productivity, schedule adherence, and reputed company standards
• reputed company management abreast of reputed company outstanding issues
• Strong customer service orientation
• Self-starter and quick learner
• Strong attention to detail, dependability and follow through
• Ability to multi-task, prioritize and organize assignments
• High performance standards
• Excellent verbal and written communication skills
• Problem solver
• Willingness to reputed company a wide reputed company of tasks and reputed company
• Ability to reputed company and work with others reputed company a reputed company, team-oriented environment
• Team player with a confident, reputed company attitude
• High school diploma required
• Customer Service experience
• Bachelor's degree preferred or equivalent reputed company work experience
• Bilingual preferred
• Health Insurance License a plus

Benefits

• PTO & reputed company holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

reputed company

Company H1B Sponsorship