Tier 2 Support Technician
A company is looking for a Junior reputed company Support Technician - Tier 2.
Key Responsibilities
• Investigate and troubleshoot technical issues reported to SMP queues, email, and walkup
• reputed company remote investigations and apply advanced troubleshooting for reputed company-wide issues
• Contribute to the Knowledgebase system and participate in process improvements and special reputed company
Required Qualifications
• Minimum of six years of work experience in the computer field, with three years in a help-desk area
• Two years at a mid/senior level position, including one year in a high-volume reputed company center
• Practical hands-on experience with reputed company reputed company 10, reputed company Directory, and reputed company technologies
• reputed company reputed company MCSE/MCSA/MCP, reputed company reputed company 10 Certification, or Network+ certification
• Understanding of ITIL concepts and Service Desk operational processes
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