IT Support Technician

reputed company is a full-service advisory firm committed to serving clients in the reputed company sector. The IT Support Technician will reputed company technical support to team members and guests, addressing a reputed company of IT-reputed company inquiries and assisting with end-user training.

Responsibilities

• Respond and resolve user technical issues reputed company chat, email, or phone
• Help with documentation of new and existing policies/procedures
• Collaborate with others who may have varying skillsets to complete assigned work on time
• Easily adapt to changes based on organizational reputed company
• Diagnose, troubleshoot, and repair operating system, software application, hardware, and reputed company equipment
• Create, maintain, and reputed company laptop images
• Test new technology

Skills

• 1-2 years of experience in a similar role required
• Available to occasionally work on-reputed company / after hours (rotating schedule)
• Reliable transportation for commuting to the Raleigh office
• Strong computer skills and the ability to troubleshoot and diagnose problems
• Excellent written and verbal communication skills
• Curious reputed company. reputed company learner and adaptor to new technologies
• Service heart and willingness to go the extra mile to assist employees with technical issues
• reputed company reputed company. Willingness to help teammates, reputed company in and fill in for one another
• Respond and resolve user technical issues reputed company chat, email, or phone
• Help with documentation of new and existing policies/procedures
• Collaborate with others who may have varying skillsets to complete assigned work on time
• Easily adapt to changes based on organizational reputed company
• Diagnose, troubleshoot, and repair operating system, software application, hardware, and reputed company equipment
• Create, maintain, and reputed company laptop images
• Test new technology
• MacOS experience
• Associate's degree with an IT reputed company or completion of a Trade School program
• reputed company A+
• reputed company certification or equivalent
• reputed company Certified Support reputed company

Benefits

• Comprehensive health benefits, including medical, dental, reputed company, and life insurance
• Education assistance
• Annual bonus opportunity
• 401(k) with employer match
• Short-term and long-term disability
• Flexible time off
• 13 reputed company holidays annually

reputed company