[Remote] Member Growth and Onboarding Coordinator

Note: The job is a remote job and is open to candidates in USA. ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Member Growth and Onboarding Coordinator is responsible for cultivating positive patient experiences and driving long-term member retention by engaging with patients and collaborating with Membership Growth Consultants.

Responsibilities

• Finds creative and compliant ways to engage with our patients and advance our need to have patients call us first
• Engages with all patients in the lobby, acting as a lobby ambassador, to identify opportunities for referrals, patient ambassadors, and service recovery
• Responsible for escalating service recovery issues to Center Dyad to ensure timely resolution
• Leverages Medallia and other patient experience tools to proactively identify members for early service recovery intervention
• Establishes strong relationships with brokers and agents that have ties with center
• Leverages MEDALs and other tools to intervene on future disenrollment and disenrolled membership in partnership with Center Dyad
• Compliantly connects future disenrolls/disenrolled members with agent of record of broker/agent of the day and notifies MGC of record or MGC of the day to reenroll members
• Identifies and reports on actionable disenrollment and patient engagement trends to inform member retention strategy in collaboration with Center Dyad
• Performs other duties as assigned and modified at manager’s discretion

Skills

• Innovative and entrepreneurial minded
• Strong work ethic and ambition
• Ability to inspire others with kindness and joy
• Ability to engage with patients in the lobby as a lobby ambassador
• Ability to identify opportunities for referrals, patient ambassadors, and service recovery
• Ability to escalate service recovery issues to Center Dyad
• Ability to leverage Medallia and other patient experience tools for service recovery intervention
• Ability to establish strong relationships with brokers and agents
• Ability to connect future disenrolls/disenrolled members with agent of record
• Ability to identify and report on actionable disenrollment and patient engagement trends
• Ability to perform other duties as assigned

Benefits

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Great work-life balance

Company Overview