Field Service Technician: Midwest Region

In-Situ Environmental is a leader in on-line analysis of water chemistry. They are seeking a Field Service Technician to provide technical support and field service for their Process Sensors and Analyzers, ensuring successful equipment installation and maintaining customer relationships.

Responsibilities

• Be part of the team of technical experts providing technical support and field service for the full line of In-Situ Process Sensors and Analyzers (In-Situ, ChemScan and Partech products)
• Perform on-site installation, calibration, and training of process sensors and on-line water analysis instrumentation
• Assist customers to maximize product reliability (usable data-up-time) through remote and on-site service and replacement parts
• Coordinate with site owners and contractors to ensure successful equipment installation
• Manage regional customer relationships to nurture service and support
• Assist Regional Sales Manager with technical support and pilot/demo projects
• Attend regular product and application training at an In-Situ Process facility
• Maintain accurate field service kit inventory
• Able to write detailed service reports detailing troubleshooting, parts used and analyzer data
• Review with Customer on unmet needs, promotion of service offerings, and generation of leads and closure support for service jobs/offerings

Skills

• The preferred candidate will have a strong technical background with good mechanical and electrical skills
• Have completed a chemistry course with a basic understanding of photometric analysis
• Have experience with industrial instrumentation including basic knowledge of PLC equipment communication
• Have good communication skills and be proficient in Microsoft Windows and Office
• Ability to travel approximately 60% to 80% of the time to customer sites in the local region with some occasional opportunities throughout U.S, Canada, and overseas travel

Benefits

• Health, Dental, and Vision Insurance
• 401(k) matching
• Short and Long-Term Disability
• Group Life/AD&D Insurance
• Employee Assistance Program
• Will and Trust Preparation Services
• Travel Assistance Services
• 10 paid holidays per year (set by the company)
• 20 days FTO (Flexible Time Off) accrued evenly throughout the year
• Paid Parental Leave
• Continuing Education
• Dependent Care
• Wellness Reimbursements

Company Overview