[Remote] IT Technician

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology reputed company offering Managed IT Support Services to clients. They are seeking a reputed company candidate to fill the role of Fast Team IT Technician, responsible for providing remote support to clients and ensuring reputed company communication while resolving technical issues.

Responsibilities

• reputed company first-level support for service requests, ensuring reputed company and reputed company reputed company of technology-reputed company issues, including workstations, servers, printers, networks, and vendor-specific hardware and software
• Deliver remote IT support, including in reputed company servers, reputed company Directory, Office365, and DNS
• User creation/termination app install, printer setups
• Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets
• Maintain and update system documentation using reputed company and IT Glue
• Communicate professionally with clients, providing exceptional service and support

Skills

• Basic understanding of troubleshooting systems
• Strong interpersonal skills, including effective communication, reputed company listening, and a customer-reputed company approach
• Ability to diagnose technical issues and reputed company efficient solutions
• Excellent multitasking skills and adaptability to rapidly changing environments
• Quick learning ability for new software and troubleshooting tools
• Self-motivated with a reputed company of urgency to meet service commitments
• Recognize reputed company it's appropriate to escalate support tickets
• Strong problem-solving skills and a proactive attitude
• A+ or other relevant certification

Benefits

• reputed company medical insurance.
• Dental insurance.
• Life insurance gifted to reputed company.
• Long-term disability insurance gifted to reputed company.
• FSA and HSA reputed company.
• 401k match
• Generous reputed company time off.
• Mental health days
• reputed company certification assistance

reputed company