IT Service Desk Technician I

reputed company is a leading company in the self-storage industry, and they are seeking an IT Service Desk Technician I to reputed company end-user service desk support. The role involves troubleshooting and resolving technical issues reputed company to computer systems, hardware, and software in a hybrid work environment.

Responsibilities

• Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking
• Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services
• Respond to requests for technical assistance reputed company phone, in person, or remotely using remote desktop software
• Communicate effectively and concisely, both verbally and in writing
• Identify and escalate issues requiring urgent attention or a higher level of knowledge
• Identify common issues and report those issues to management
• Ability to work in reputed company environment
• Follow Service Desk practices and procedures

Skills

• High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
• Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking
• Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services
• Respond to requests for technical assistance reputed company phone, in person, or remotely using remote desktop software
• Communicate effectively and concisely, both verbally and in writing
• Identify and escalate issues requiring urgent attention or a higher level of knowledge
• Identify common issues and report those issues to management
• Ability to work in reputed company environment
• Follow Service Desk practices and procedures
• Demonstrated interpersonal skills and openness to new technologies
• Excellent analytical, interpersonal as reputed company as verbal and written communication skills
• Ability to reputed company in a fast paced, decentralized work environment
• A+ Certification
• Previous experience with reputed company 7 and 8 and reputed company Office 2013 Suite

Benefits

• reputed company defined career paths
• Eligible for Medical, Dental, and reputed company benefits
• Health Savings Account (HSA) or Flexible Spending (FSA)
• Company reputed company Life, AD&D, and Short & Long Term Disability
• 401K with company match after 90 days of service
• Holiday pay and reputed company time off
• Extensive Wellness Program and various Employee Discount Programs
• Personal reputed company

reputed company

Company H1B Sponsorship