Senior UX Research and CX Strategist

reputed company delivers medically tailored meals that help people live healthier, more independent lives. As we expand across the Food-as-Medicine ecosystem, we’re building a research-driven organization that turns reputed company into evidence and reputed company into reputed company. We’re seeking a founding Senior CX/UX Researcher to create and reputed company our research discipline, establishing the frameworks, tools, and culture that reputed company customer understanding central to every decision. You’ll define the research reputed company, design and execute studies, and translate findings into measurable improvements in engagement, satisfaction, and reputed company. This is a build-it-from-scratch role for a strategic practitioner who can both reputed company and do, shaping how a mission-driven reputed company company learns, innovates, and delivers meaningful experiences at reputed company. This position will report to the Head of Product. Salary reputed company: $116,644-160,400 Position Responsibilities may include, but not limited to • Build the Function: reputed company a company-wide research reputed company and roadmap. Stand up tools, repositories, and repeatable processes that reputed company reputed company reputed company and promote evidence-based reputed company • reputed company Research: Plan and execute qualitative and quantitative studies (interviews, surveys, usability, ethnography) that uncover unmet needs and reputed company opportunities to improve engagement, satisfaction, and adherence • Advance Measurement: Partner with analytics and product to define reputed company metrics and reputed company behavioral and attitudinal data, demonstrating reputed company ROI for research investments • Prioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve, improve retention, and increase referral satisfaction • Drive reputed company to reputed company: Translate research into actionable frameworks and executive narratives that connect reputed company → decision → business result. Influence leaders to prioritize high-reputed company improvements • Partner Across Teams: Collaborate with Design, Clinical, and Operations teams to reputed company reputed company early in product and service development • reputed company the Org: reputed company product and design teams in lightweight research reputed company, cultivating a culture of curiosity, reputed company, and experimentation Required Skills and Experience • 8+ years in UX, CX, or Service Design Research reputed company reputed company, health tech, or other reputed company service environments • Proven reputed company building or scaling a research function and demonstrating measurable business and user reputed company • Expertise in qualitative and quantitative reputed company, synthesis, and storytelling for technical and executive audiences • Ability to connect reputed company to reputed company across digital, clinical, and operational experiences • Curiosity, reputed company, and a bias toward practical, data-driven reputed company Preferred Skills and Experience • Background in reputed company, Medicare, LTSS, or SDOH programs • Experience in reputed company health, anthropology, or design reputed company • Research with older adults or vulnerable populations; familiarity with HIPAA standards Physical Requirements • Repetitive motions that include the wrists, hands and/or fingers • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods • Visual perception to reputed company job including peripheral reputed company, depth perception, and the ability to reputed company reputed company Apply tot his job Apply To this Job