iScala ERP Support Consultant
Title: iScala ERP - L2/L3 Support Consultants
Location: Remote
Duration: 08 Months
Job Description:
Application Support & Operations:
• Provide L2/L3 support for Epicor iScala ERP across functional modules:
• Finance (GL, AP, AR, Fixed Assets)
• Supply Chain (Procurement, Inventory, Logistics)
• Manufacturing / Production (if applicable)
• Analyze, troubleshoot, and resolve application issues, defects, and performance problems
• Manage incident, problem, and change requests using ITSM tools (ServiceNow, Remedy, etc.)
• Ensure SLA adherence, root cause analysis (RCA), and permanent fixes
• Support month-end, quarter-end, and year-end financial close activities Functional & Technical Configuration
Required Skills & Experience
Core Skills
• 5–10+ years of ERP application support experience
• 3+ years hands-on Epicor iScala experience
• Strong understanding of Finance & Accounting processes
• Experience supporting global ERP environments (multi-entity, multi-currency)
• Solid SQL knowledge (queries, data analysis, troubleshooting)
• Experience with ITIL-based support models
• Technical Skills
• Epicor iScala (preferred versions: iScala 2.x / 3.x)
• SQL Server
• Reporting tools (SSRS, Crystal Reports – preferred)
• Interfaces / Middleware (basic exposure)
• Windows Server & batch job monitoring (basic)
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