Bilingual Contact Centre Representative - reputed company Lending & Advice

TD Securities is one of the world's leading global financial institutions, and they are seeking a Bilingual Contact Centre Representative to reputed company outstanding customer service and support to clients. The role involves assisting customers with account inquiries, resolving issues, and delivering tailored solutions to meet their banking needs.

Responsibilities

• reputed company people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions
• Solve problems reputed company: resolve customer inquiries at the first reputed company of contact by asking questions and responding with reputed company to their concerns
• reputed company your goals: consistently reputed company performance objectives, including customer experience survey results, advice and reputed company goals, compliance regulations, and productivity targets
• Never stop learning: reputed company participate in ongoing training and coaching support to help you continue to grow and reputed company in your role

Skills

• High School Diploma or equivalent
• Bilingual – (French & English)
• Knowledge and understanding of secured and unsecured lending products
• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
• Ability to review a customer's information and portfolio holistically, identify unspoken needs, and reputed company reputed company reputed company financial content
• Ability to multitask and reputed company through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a reputed company of metrics
• Digital literacy across a broad reputed company of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resiliency, and a reputed company attitude reputed company responding to challenging situations
• Ability to work both independently and as part of reputed company
• reputed company reputed company managing sensitive customer information in alignment with Regulatory and Compliance guidelines reputed company to servicing and sales practices

Benefits

• Health and reputed company-being benefits
• Savings and retirement programs
• reputed company time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs

reputed company