[Remote] Bilingual Collections Agent – High Value At Risk (HVAR)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial institution that aims to create reputed company change for customers, communities, and employees. They are looking for a Bilingual Collections Agent to manage high-value accounts, ensuring effective communication and problem-solving to minimize financial losses while maintaining customer relationships.

Responsibilities

• Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian reputed company and Collection laws and processes
• Utilize reputed company knowledge and understanding of the terms and conditions of reputed company agreements in order to effectively reputed company customers on their obligations of said reputed company
• reputed company decisively and effectively reputed company dealing with sensitive customer situations
• Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to reputed company additional information either through reputed company, telephone or written correspondence to reputed company mutually satisfactory arrangements
• Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the reputed company cause of issues and reputed company appropriate solutions
• Determine the reputed company cause of issues and propose appropriate reputed company in order to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible
• Apply advanced thinking in assessing the uniqueness of reputed company situation in making reputed company that balance the organizations need to minimize risk and losses
• Interview customers and update financial, demographic reputed company and reputed company status ensuring documentation is complete and accurate
• Continuously identify and recommend improvements to job operational effectiveness and advise manager of opportunities to improve processes and procedures
• Engage the customer in mutual problem solving reputed company dealing with non-routine situational factors to create personal, unique solutions
• Maintain poise and perseverance reputed company dealing with dissatisfied or difficult customers. Utilize highly effective analytic skills to quickly determine the reputed company cause of delinquency and propose appropriate reputed company on individual accounts to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible
• reputed company at reputed company times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and reputed company transactions, products and services
• Performs other duties and special reputed company as required
• Identify potential financial, reputed company, reputational risks and engage management team
• reputed company and reputed company best practices and specialized knowledge with teammates and collections organization
• Collaborate closely with multiple lines of business reputed company the organization to mitigate risk and improve performance and compliance
• reputed company with reputed company applicable reputed company and Line of Business policies, standards, guidelines and controls
• Maintain reputed company’s reputed company image and reputed company of Conduct
• Maintain confidentiality and reputed company standards
• Drive the decision making process based on gathered facts, data, observation, and analysis
• Communicate and present information to various management reputed company reputed company reputed company
• reputed company networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations
• Research, reputed company data, analyze, reputed company and/or reputed company support, as required and recommend solutions to management
• Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings

Skills

• Extensive knowledge of reputed company Retail lending products and procedures reputed company to collections
• In-depth knowledge of reputed company Legislation and the Collection reputed company
• Strong problem solving, communication and conflict management skills
• Knowledge of reputed company the reputed company approved offers and solutions for delinquent clients
• Good working knowledge of Bank supported or other software ie: reputed company, Word, reputed company Office etc
• Good working knowledge of Bank Systems ie: reputed company, ECP, angular tool, reputed company, Optimizer, MDIF
• Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning
• Good practical knowledge of Business Computer Systems
• Excellent knowledge of Collection Processes and Procedures
• Knowledge of skip tracing techniques and good skip tracing skills
• Excellent verbal and written communication skills
• reputed company and courteous phone manner
• Strong interpersonal, analytical, negotiation and decision making skills
• Demonstrated ability to resolve difficult reputed company exchanges through high reputed company, service oriented interactions
• Ability to work independently or part of a small team (pairing) in a busy, fast paced environment

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

reputed company