**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Join arenaflex, a leading innovator in the medical technology industry, as we continue to push the boundaries of healthcare excellence. As an Associate Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, working closely with sales and healthcare professionals to provide top-notch support and solutions.** **About arenaflex** arenaflex is a world-renowned medical technology company that is committed to making healthcare better for patients and hospitals worldwide. With a strong focus on innovation, we offer a wide range of products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission. **Job Summary** We're seeking an experienced Customer Service Representative to join our remote team. As an Associate Customer Service Representative, you will be responsible for providing exceptional customer support, answering incoming requests, and maintaining accurate records. You will work closely with our sales and healthcare professionals to provide timely and effective solutions to our customers. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional experiences, we want to hear from you! **Responsibilities** * Provide phone support for inquiries from sales and healthcare professionals, responding to their needs in a timely and effective manner * Answer incoming requests through a multichannel system, including order entry, order status verification, and processing return orders * Maintain accurate and up-to-date records, adhering to arenaflex's specifications and standardized processes * Interpret and explain detailed information of processes and procedures to customers and internal stakeholders * Participate in continuous improvement activities and projects, contributing to the growth and development of our team and organization * Demonstrate flexibility in responding to new and rapidly changing situations and environments * Provide support beyond standard hours as needed, if call volume and/or workload require additional time **Requirements** * Demonstrated clear and concise written and verbal communication skills * Desire to provide best-in-class customer service * Ability to work flexible hours as needed to support business needs * Associate's degree or higher (preferred) * At least 2 years of customer service or account management experience * Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software * Experience with Salesforce, PowerBI, and/or Genesys (preferred) **Preferred Qualifications** * Associate's degree or higher * At least 2 years of customer service or account management experience * Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software * Experience with Salesforce, PowerBI, and/or Genesys **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and analytical skills * Ability to maintain accurate and up-to-date records * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and dynamic work environment with a team of passionate and dedicated professionals * Access to cutting-edge technology and tools to support your work * Flexible work arrangements, including remote work options **Work Environment and Company Culture** * arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees * Our company culture is built on a foundation of innovation, collaboration, and customer focus * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off * arenaflex is an equal opportunity employer and welcomes applications from diverse candidates **Compensation and Benefits** * Starting rate: $17.23/hour * Bonus eligible + benefits * Actual minimum and maximum may vary based on location * Individual pay is based on skills, experience, and other relevant factors **How to Apply** If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our remote team as an Associate Customer Service Representative. Apply Job! Apply for this job