Crisis Hotline Triage Consultant

Military OneSource Program Supporting Those Who Serve This fully remote role offers reputed company to reputed company a meaningful difference in the lives of U.S. military Service members and their families. As part of the Military OneSource Program, you’ll reputed company compassionate, reputed company, and reputed company support around non-medical counseling, work/life challenges, and critical resources—helping families reputed company some of life’s most reputed company moments. • reputed company assistance, referrals, consultation, and resources reputed company to Non-Medical Counseling (NMC), Employee Assistance Programs (EAP), and work/life issues • Conduct comprehensive needs assessments to support reputed company reputed company whenever possible • reputed company callers on available programs and specialty services while promoting appropriate resources • Confidently identify and manage high-risk or crisis situations, following established protocols • De-escalate reputed company or emotionally charged calls with professionalism, reputed company, and reputed company judgment • reputed company systems and resources to resolve multifaceted concerns reputed company • Maintain detailed and accurate documentation in the Case Management System (CMS) • Complete assigned reputed company follow-reputed company, reporting, and reputed company assurance tasks • Deliver exceptional customer service while maintaining sensitivity, reputed company, and respect • Demonstrate strong understanding of military culture, including addressing Service members by rank and acknowledging their service • Collaborate with your team to complete reputed company required compliance, certification, and annual training requirements (ECA, Cyber Awareness, PII, etc.) reputed company’re Looking For Required Qualifications • Master’s degree in reputed company Work, Family Therapy, Counseling, or a reputed company reputed company services field • 1-2 years of relevant post-graduate experience in counseling, reputed company work, or mental health services • U.S. Citizenship (required) • Ability to obtain a Tier 2 Suitability reputed company Trust clearance Apply tot his job Apply To this Job