**Experienced Customer Service Representative – Delivering Exceptional Service to arenaflex Broadband Subscribers**

At arenaflex, we're dedicated to revolutionizing the way people connect and interact with each other. As a leading provider of innovative broadband solutions, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a forward-thinking company that's committed to empowering our customers with the latest technology and innovative solutions. Our team is passionate about making a difference in the lives of our subscribers, and we're looking for like-minded individuals to join our mission. With a strong focus on customer satisfaction, we're dedicated to providing exceptional service and support to our communities. **Key Responsibilities** As a Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional service to our customers. Your key responsibilities will include: * **Proactive Customer Engagement**: Drive customer satisfaction by proactively offering product and service recommendations to match customer needs. * **Sales and Upselling**: Achieve sales targets by explaining and promoting our range of services, including local and long-distance telephone, cable television, and internet offerings. * **Customer Inquiries**: Handle customer inquiries related to service applications, installations, policies, and account management. * **Service Order Processing**: Process service orders, including installation, disconnection, and feature changes, using company systems. * **Billing and Account Management**: Address billing inquiries, provide account information, and assist with payment options for overdue accounts. * **Troubleshooting and Support**: Log customer details accurately and assist with troubleshooting service issues by collaborating with the appropriate teams. * **Special Projects and Administrative Duties**: Support technicians by providing necessary information and assisting in clearing service disruptions, help with bad debt collections, and perform other tasks as assigned. **Skills & Qualifications** To succeed in this role, you'll need to possess the following skills and qualifications: * **Excellent Communication Skills**: Excellent verbal and written communication skills, with a positive and professional approach to customer interactions. * **Technical Proficiency**: Proficiency in using computer systems and software (including Microsoft Office Suite), with the ability to adapt to new technologies and processes. * **Teamwork and Initiative**: Strong teamwork skills, with the ability to take initiative and work independently when needed. * **Embracing Change**: Ability to embrace change and contribute to continuous improvement efforts. * **Customer Service Regulations**: Knowledge of customer service regulations, particularly related to Customer Proprietary Network Information (CPNI). * **Flexibility**: Flexibility to work a schedule that best serves our customers, including occasional adjustments when needed. **Education & Experience** To be considered for this role, you'll need to meet the following education and experience requirements: * **High School Diploma or Equivalent**: High school diploma or equivalent required. * **Customer Service or Sales Experience**: A minimum of 3+ years of customer service or sales experience is preferred. * **Telephony and Cable Television Experience**: Experience in telephony and cable television services is a plus. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * **Ongoing Training and Development**: Regular training and development opportunities to enhance your skills and knowledge. * **Career Advancement**: Opportunities to advance your career within the company, with a clear path for promotion. * **Learning and Development Programs**: Access to learning and development programs, including online courses, workshops, and conferences. **Work Environment and Company Culture** As a Customer Service Representative at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional service. Our work environment is: * **Collaborative and Inclusive**: A collaborative and inclusive work environment that encourages teamwork and open communication. * **Fast-Paced and Dynamic**: A fast-paced and dynamic work environment that's always evolving and adapting to changing customer needs. * **Flexible and Adaptable**: A flexible and adaptable work environment that allows you to work in a way that best suits your needs. **Compensation, Perks, and Benefits** As a Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package that includes: * **Competitive Salary**: A competitive salary that reflects your skills and experience. * **Benefits Package**: A comprehensive benefits package that includes health, dental, and vision insurance, as well as retirement savings and paid time off. * **Perks and Incentives**: A range of perks and incentives, including bonuses, rewards, and recognition programs. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job