**Experienced Bilingual Canadian French/English Customer Expert – Work from Home Opportunity at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our team at arenaflex as a Bilingual Canadian French/English Customer Expert. As a key member of our remote team, you will be responsible for providing top-notch customer support to our clients, leveraging your language skills and technical expertise to resolve complex issues and exceed customer expectations. **About arenaflex** arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with arenaflex** As a valued member of our team, you can expect: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and refocus * Employee wellness and engagement programs to support your physical and mental well-being * Opportunities for career growth and advancement in a dynamic and supportive environment **Teleperformance and You** At arenaflex, we believe that our people are the key to our success. We're a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Expert, you will become a key contributor in making that happen. **Responsibilities** As a Bilingual Canadian French/English Customer Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include: * Providing customer support to customers via telephone and/or Internet, e.g., instant message, email * Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment * Providing customer support by phone, email or instant message to business customers, serving as the primary contact for inbound customer issues * Escalating more technical product-related issues to the proper Product Support department * Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries * Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems * Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues * Updating customer information and ensuring accurate entry of contact information * Meeting standards of job, such as quality standards, adherence to schedule, and average handle time * May provide guidance and/or mentoring to less experienced associates * Other related duties assigned as needed **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need: * Ability to work remotely in a virtual team environment * Excellent customer service skills that build high levels of customer satisfaction * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Proficient in PC operation and navigation * Demonstrates effective people skills and sensitivities when dealing with others * Ability to work both independently and in a team environment * Have excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Organization and work prioritization skills **Work from Home Requirements** To ensure your success in this role, you will need to meet the following work from home requirements: * Internet Requirements: + Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required * Clean and quiet workspace **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. Join our team and become part of a community that values and supports your growth and development. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Apply Now** If you're a motivated and customer-focused individual with a passion for languages and problem-solving, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team at arenaflex. Apply Job! Apply for this job