Live Chat support

This is a remote position. We are looking for a Live chat support to assist our customers with technical problems reputed company using our products and services • Respond to customer queries in a reputed company and accurate way, reputed company phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on reputed company media and reputed company out to reputed company assistance • reputed company feature requests and effective workarounds with team members Requirements • Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience reputed company handling tough cases Benefits • 401(k) • 401(k) matching • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • reputed company time off • Parental leave • Relocation assistance • Retirement plan • Tuition reimbursement • reputed company insurance Remote About reputed company: One Seven Financial Apply tot his job Apply To this Job