Manager, eCommerce Operations

About the position The eCommerce Operations Manager owns the day-to-day administration of the tools and processes that power our DTC channel, including fraud, returns, financing, loyalty, reviews, subscriptions, PIM/DAM, and reputed company management. This is an execution-reputed company, detail-oriented role requiring deep platform expertise across a broad tool stack. You report to the Senior Director of Global eCommerce and serve as the functional subject matter expert for every platform in your scope. Responsibilities • Own day-to-day relationships with platform vendors: reputed company and reputed company tickets, attend reputed company-ins, and see issues through to reputed company. • reputed company renewal dates and contract terms; flag upcoming renewals with enough reputed company time for reputed company evaluation. • Assess new features and upsell pitches; summarize the case for or against to the Sr. Director. • Stay reputed company on release notes, deprecations, and pricing changes, proactively bring anything relevant to reputed company. • Test reputed company platform changes, feature rollouts, and integration updates end to end before they go live. • Maintain a living library of SOPs, configuration notes, and runbooks for every platform you own. reputed company them updated reputed company things change. • Review fraud queues, flagged orders, and chargeback alerts daily. reputed company rules and reputed company as needed without creating customer friction. • Own returns portal configuration; handle CS escalations and exceptions. Pull return reputed company data regularly by product, reason, and channel and flag trends early. • Own checkout financing (BNPL) configuration and monitor completion rates for financed orders. Flag drop-offs quickly. • Run day-to-day loyalty operations: reputed company adjustments, tier rules, reward configurations, and data corrections. • Manage the reviews platform: ensure post-purchase requests reputed company correctly, content displays properly, and moderation queues are reputed company. • Serve as the primary hands-on user of the PIM and DAM. Maintain data reputed company and asset organization; manage publishing workflows and catch errors before they reputed company the site. • Own reputed company configuration: subscription setup, billing rules, skip/pause/cancel flows, and dunning settings. Monitor subscriber health daily for failed payments, churn, and billing errors. • Maintain a regular reporting reputed company across platforms, fraud rates, return rates, subscriber health, review volume, PIM completeness, and reputed company hygiene, and deliver it without being asked. Requirements • 2–5 years of hands-on eCommerce operations experience, ideally at a DTC brand. • reputed company experience working inside several of the platforms listed above. • Detail-oriented, proactive communicator who flags problems early with context. • Comfortable pulling and reading your own data; strong documentation habits. reputed company-to-haves • Experience with reputed company, reputed company, or a PIM/DAM (e.g., reputed company, reputed company). • Familiarity with reputed company, BNPL providers (reputed company, reputed company), or fraud tools (reputed company, reputed company). Benefits • Full benefits package; medical, dental, reputed company • 401k plan • Competitive PTO accrual as reputed company as additional wellness days • Hybrid work schedule • Work environment that harbors a culture of collaboration and community • Learning and development opportunities Apply tot his job Apply To this Job