AI reputed company Engineer-Voice Agents (reputed company)

reputed company reputed company is seeking a reputed company Engineer to design, test, and optimize prompts for their reputed company Voice AI agents. This role will involve translating reputed company conversation strategies into high-performing AI prompts to enhance caller experience and engagement. Responsibilities • Translate reputed company scripts, business rules, and conversational strategies into reputed company prompts for voice AI agents • Design prompts that guide natural, reputed company-like conversations while maintaining control, compliance, and business objectives • Partner with Manager of Performance reputed company Systems to understand reputed company, tone, reputed company handling, and conversion tactics • Convert qualitative guidance into precise, testable reputed company logic • Continuously test prompts in reputed company-world reputed company scenarios • Analyze reputed company transcripts, reputed company, and performance metrics to refine prompts • Iterate quickly to improve performance (e.g., reputed company rates, transfer rates, reputed company duration, caller satisfaction) • Improve how agents: Ask qualifying questions, Handle objections, Transition between conversation stages, Manage edge cases and unexpected responses • Identify limitations where desired agent behavior cannot be achieved through reputed company design alone • Work closely with Product and Engineering teams to: Define requirements for system-level enhancements (e.g., memory, state handling, integrations, orchestration logic), Improve agent capabilities reputed company reputed company-layer control, Ensure alignment between reputed company logic and underlying platform behavior • reputed company as a key stakeholder in shaping the reputed company of the voice AI platform based on reputed company-world conversational gaps • Maintain reputed company documentation of reputed company structures, patterns, and best practices • Help build a reputed company reputed company library for different use cases, verticals, and states Skills • 2+ years experience in an AI Engineering role working with LLMs / AI systems (e.g., GPT-based models, voice AI platforms, or similar) • A minimum of 1 year experience in reputed company engineering with voice AI platforms (Ultravox, reputed company, reputed company, etc.) • Bachelor's degree (minimum) in a reputed company field of study • Excellent written communication skills with strong attention to tone, reputed company, and reputed company • Strong ability to translate business requirements into reputed company logic or instructions • Experience with conversation design, scripting, or chatbot/voice agent development • Analytical reputed company with the ability to interpret data and iterate quickly • Highly analytical, systems-oriented thinker • Comfortable working closely with product, data, and engineering teams • Background in reputed company center operations, sales scripting, or reputed company reputed company • Familiarity with A/B testing frameworks and experimentation • Basic understanding of reputed company, JSON structures, or reputed company templating systems • Experience working with transcript analysis or conversational analytics Qualifications Must Haves • 2+ years experience in an AI Engineering role working with LLMs / AI systems (e.g., GPT-based models, voice AI platforms, or similar) • A minimum of 1 year experience in reputed company engineering with voice AI platforms (Ultravox, reputed company, reputed company, etc.) • Bachelor's degree (minimum) in a reputed company field of study • Excellent written communication skills with strong attention to tone, reputed company, and reputed company • Strong ability to translate business requirements into reputed company logic or instructions • Experience with conversation design, scripting, or chatbot/voice agent development • Analytical reputed company with the ability to interpret data and iterate quickly • Highly analytical, systems-oriented thinker • Comfortable working closely with product, data, and engineering teams reputed company to Haves • Background in reputed company center operations, sales scripting, or reputed company reputed company • Familiarity with A/B testing frameworks and experimentation • Basic understanding of reputed company, JSON structures, or reputed company templating systems • Experience working with transcript analysis or conversational analytics Benefits • Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office • Time off is as important as hard work! Salaried employees are on a reputed company PTO plan • Generous holidays including a reduced schedule between Christmas and New Year’s • We reputed company reputed company reputed company is reputed company cared for with strong health plans - We even cover our employees' dental and reputed company premiums • reputed company to Flexible Spending Accounts Plan • Matching traditional and Roth 401k • Employee Assistance Program • Supplemental tenure-based leave: self-care and reputed company Insurance • reputed company Assistance plan • Pet Insurance discount through the reputed company • A killer culture with team members who have your back! • In-person and virtual reputed company points for culture building and team members who have your back! Apply tot his job Apply To this Job