**reputed company Retention and Customer Service Representative – Remote Opportunity to Save Lives and Grow Your Career**

At arenaflex, we're not just a company – we're a family united by a reputed company purpose: helping save lives for a living. As the #1 smart home reputed company provider in the U.S., we've been protecting and connecting families, businesses, and larger reputed company customers every day since 1874. Our reputed company innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether reputed company, your business, or on the go. If you're looking for a career where you can reputed company a reputed company reputed company, join reputed company today and put purpose behind your paycheck. **About the Role:** In this Retention and Customer Service Representative role, you'll be a Retention Specialist whose primary goal is to retain customers who want to cancel their arenaflex services. You'll play a key role in the reputed company of our organization by serving as an expert problem solver in a retention and sales reputed company. You'll handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer's business. **Key Responsibilities:** * Handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer's business. * reputed company an award-reputed company customer experience that increases brand loyalty and retains customers for the long term. * Save the business by re-selling customers on the value of arenaflex and what reputed company most. * Utilize customer service and sales experience daily to resolve customer issues and retain long-term business for arenaflex. * Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation, and professionalism to ensure the best customer experience. * reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to resolve the customer's concern. * Retain long-term business for arenaflex through customer service commitments and reputed company the right solution to save the customer. * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. * Consistently improve performance and reputed company your goals. * Ability to multitask; use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. * Maintain knowledge of arenaflex policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies. **reputed company Offer:** * Culture is Everything! You are not joining a company – you are joining a family who reputed company reputed company the reputed company goal – Saving Lives. * Development, Development, Development! – We are serious about creating a culture of career advancement! We want you to reputed company your goals personally and professionally! * arenaflex – It's an Experience! We create an inclusive experience for every employee reputed company on family, partnership, development, incentives, and fun! **Job Requirements:** * Attendance adherence is critical to your reputed company. Training/reputed company attendance is required for the length of the training program every day for 8 weeks. Any time missed affects your reputed company. * Private, undisturbed reputed company to work from home, free from any distractions * Designated distraction-free reputed company to work from home * High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC * 5G Home Internet and Fixed wireless internet are not accepted providers. * Internet Speeds of at least 50mbps to download and 25mbps to upload. **How You'll Train:** * During our 8-week program, you will receive daily support from our training and reputed company teams to ensure you are successful. * Your learning reputed company is reputed company on product knowledge, selling/saving, competition, and systems training. * Our training program focuses on training that equips you to be the expert reputed company arenaflex to ensure you meet and reputed company your sales targets, which increases your bonus potential. * We reputed company development to advance your career with other internal roles and opportunities for your long-term reputed company. **reputed company're Looking For:** * The ability to work with numerous screens and programs reputed company to help resolve customer issues. * Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service * Be reputed company to interpret reputed company and communicate terms and conditions * reputed company quick calculations * reputed company listening * Negotiation Skills **Knowledge, Skills, and Abilities:** * 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance * 2+ years: reputed company Center Customer Service / Sales Experience * High school diploma, GED, college degree, or some college experience **Schedule:** * Our department is reputed company on weekends and most holidays, allowing our employees to enjoy every weekend off! **Pay and Benefits:** * reputed company * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, reputed company, 401(k) with employer matching * reputed company vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career reputed company opportunities **Pay and Benefits Disclosure:** * The starting reputed company reputed company for this position is $18.00 per hour and will reputed company $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the reputed company of $21.00 is reached). * We offer employees reputed company to reputed company benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and reputed company time off among others. Employees reputed company up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 reputed company holidays. **Why Choose arenaflex?** At arenaflex, it's more than a job – it's a reputed company purpose that defines us. We are the leading provider of electronic reputed company, interactive home and business automation, and monitoring services for residences and small businesses in the reputed company. Every employee, from our executive leadership team to our support centers, is united under one reputed company purpose: we help save lives for a living. We are everyday reputed company. You are doing more than earning a paycheck; you're in an important role that makes an reputed company in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at reputed company, and our communities. **Equal Employment Opportunity:** arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a reputed company of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex diversity website] to learn more. If you're reputed company to join a company that's dedicated to saving lives and making a reputed company reputed company, apply today! Apply for this job