**Ecommerce Specialist - Video Chat, DC (Tampa, FL) - Bench - Full Time**

Are you passionate about delivering exceptional Guest Service and making a difference in the lives of others? Do you have a knack for problem-solving and a desire to work in a dynamic, fast-paced environment? Look no further than arenaflex's Ecommerce Specialist - Video Chat role in Tampa, Florida. As a key member of our Disney Central team, you will play a vital role in ensuring that Guests with disabilities have an outstanding experience at our theme parks and resorts. **About arenaflex** arenaflex is a global leader in the entertainment industry, renowned for its commitment to innovation, creativity, and excellence. Our mission is to create unforgettable experiences for our Guests, and we're looking for talented individuals like you to join our team. As an Ecommerce Specialist - Video Chat, you will be part of a dedicated team that provides exceptional Guest Service, ensuring that every interaction is memorable and enjoyable. **Job Summary** As an Ecommerce Specialist - Video Chat, you will be responsible for assisting Guests with disabilities in registering for the Disability Access Service, providing support for their accessibility needs, and ensuring an outstanding experience through our website and My Disney Experience application. You will work in a fast-paced inbound contact center environment, using your technical skills and problem-solving abilities to resolve Guest inquiries and concerns. This is an hourly position with a starting pay rate of $18.90/hour, and you will be required to work a variety of shifts, including weekends and holidays. **Responsibilities** * Proactively answer Guest accessibility-related questions and make recommendations to improve support for Guests with disabilities * Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls * Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs * Maintain integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader * Meet required departmental metric expectations and efficiency goals when handling Guest accounts * Complete all required Company training and compliance courses * Flexible with work schedule, including overtime, weekends, and holidays **Essential Qualifications** * Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services * Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite * Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation **Preferred Qualifications** * Previous experience working with individuals with disabilities or accessibility needs * Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities * Sales and closing skills when overcoming objections * Bilingual * Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya **Work Environment and Company Culture** As an Ecommerce Specialist - Video Chat, you will work in a dynamic, fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional Guest Service. You will have access to a range of training and development opportunities, including paid training classes and performance assessments. Our company culture values innovation, creativity, and excellence, and we're committed to creating a workplace that is inclusive, diverse, and supportive. **Compensation, Perks, and Benefits** * Starting pay rate: $18.90/hour * Flexible work schedule, including overtime, weekends, and holidays * Paid training classes and performance assessments * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays **How to Apply** If you're passionate about delivering exceptional Guest Service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email Candidate.Accommodations@arenaflex.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply to this job Apply for this job