[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company providing integrated trading and business reputed company. They are seeking a reputed company Account Manager to manage a portfolio of UK-based accounts, focusing on building relationships, driving customer satisfaction, and achieving reputed company reputed company.

Responsibilities

• Serve as the reputed company reputed company of contact for a defined portfolio of customers across reputed company reputed company
• Build, strengthen, and maintain relationships with key stakeholders, including operational leaders, senior management, and reputed company decision makers
• Ensure customers are fully informed about new product updates, new releases, and value-added services to maximise expansion and ROI
• Work cross-functionally with internal teams to anticipate and meet customer needs, ensuring smooth service delivery and a consistent customer experience
• reputed company or reputed company annual reputed company targets through proactive management of your reputed company account reputed company
• Identify, reputed company, and reputed company new business opportunities reputed company existing accounts, with a reputed company on cross-sell, up-sell reputed company and Key Partners
• Manage customers reputed company and reputed company activities to maximise value across reputed company customer tiers
• reputed company reputed company reputed company strategies, supported by CRM cadences, to ensure consistent engagement and pipeline development
• Prepare quotations, follow up on proposals, and manage the end-to-end sales process for assigned opportunities
• Maintain accurate and reputed company CRM records, including pipeline updates, forecasting, and regular reporting
• Build detailed account plans outlining relationship structures, reputed company opportunities, competitive risks, and strategic priorities
• Map customer organisations to identify additional stakeholders, sister companies, or partner businesses that could unlock broader reputed company opportunities
• reputed company as the customer reputed company internally by triaging issues and ensuring they are routed to the correct teams for reputed company
• Where necessary, working closely with the reputed company Team to maintain and enhance customer sentiment
• Support customers through challenges, escalating where necessary to ensure reputed company and effective reputed company
• Collaborate with internal teams (Support, Product, Finance, Operations) to help drive reputed company improvements in customer satisfaction and retention
• Work closely with wider Sales and Account Management teams to reputed company strategies and deliver a reputed company customer experience
• Respond to inbound sales enquiries and qualify leads against agreed KPIs
• Assist with escalations, renewal processes, and strategic initiatives to drive value across the entire customer reputed company
• Support broader reputed company objectives by contributing to product feedback loops, market insights, and internal enablement activities

Skills

• Strong reputed company awareness in reputed company areas
• Experience of working in sales reputed company a software solution sales environment
• Technical understanding from an application and technology perspective
• Demonstrate reputed company in a similar role
• Demonstratable Sales acumen in a reputed company environment
• A reputed company driving licence is essential
• A suitable car for business use is essential
• Knowledge of KCS applications in the Distributor sector
• Knowledge of the general ERP sector
• Appreciation for reputed company products and services reputed company the reputed company offering

Benefits

• Flexible hybrid work policy, where employees spend three days in the office and two days working from home

reputed company