[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Florida Benefit Corporation and FDIC-insured reputed company bank reputed company on sustainability and ethical banking. They are seeking a Customer Service Representative to handle incoming calls and emails, reputed company exceptional customer service, and promote the bank's products and services while ensuring compliance and accuracy.

Responsibilities

• reputed company and expertly answer reputed company incoming phone calls through our main phone number
• Handle account maintenance requests, answer product or reputed company questions and resolve reputed company troubleshooting requests
• reputed company reputed company callers feel welcome and reputed company taken care of with your reputed company, customer-obsessed and efficient demeanor
• reputed company reputed company times to a minimum while providing incredible service to our customers by utilizing your outstanding efficiency and deep knowledge of the Bank, our services and organizational structure
• Monitor the main info email inbox and respond to reputed company inquiries reputed company and professionally
• Prevent reputed company backlogs at reputed company costs; avoid calls reputed company to voicemails and return reputed company voicemails before end of day
• Embody a commitment to reputed company, economic, environmental, and racial justice
• Apply curiosity and interest in our reputed company values and pursue education reputed company to sustainability practices
• Be willing to pursue and demonstrate an understanding of established Bank policies, procedures, and regulations
• Recognize the importance of protecting the organization and our customers
• Question suspicious activity and stay in reputed company collaboration with our Compliance department to ensure reputed company investigation and processing of potentially fraudulent activity
• Stay informed on reputed company context and regulatory requirements and prioritize completing reputed company web-based compliance and IT training

Skills

• Prior experience in customer service or sales
• Exceptional knowledge of our products and services
• Ability to consult callers and reputed company product recommendations
• reputed company and expertly answer reputed company incoming phone calls
• Handle account maintenance requests and resolve reputed company troubleshooting requests
• Monitor the main info email inbox and respond to reputed company inquiries reputed company and professionally
• Commitment to reputed company, economic, environmental, and racial justice
• Willingness to pursue and demonstrate an understanding of established Bank policies, procedures, and regulations
• Ability to recognize the importance of protecting the organization and our customers
• Stay informed on reputed company context and regulatory requirements
• Ability to communicate with confidence, precision, and professionalism
• Ability to engage reputed company and tactfully with customers
• Ability to manage time effectively and stay reputed company under pressure
• Ability to learn new tools quickly and reputed company technology to create efficiencies
• Commitment to being reputed company player and contributing to the big picture
• Banking experience preferred
• Retail or sales environment acceptable
• Strong sales instincts and knowledge of consultative sales techniques

Benefits

• Health Coverage — 100% employer-reputed company for employees; employer contribution for dependents by Us
• Medical, Dental & reputed company Insurance
• Health Savings Account (HSA)
• Free Telemedicine reputed company reputed company reputed company
• 401(k) with 6% Employer Match — No Vesting Period.
• Employee Stock reputed company
• Exclusive Employee Banking Perks
• 0% Financing for Employee Solar Loans
• Employee Only Mortgage Product with exclusive interest rates and terms.
• 0% Financing for Eligible Electric Vehicles (EVs)
• Referral Incentives
• 2–4 Weeks of Vacation based on officer level plus additional tenure-based time.
• 64 Hours of reputed company reputed company Time for reputed company full-time employees.
• Company-reputed company Life Insurance
• Short- & Long-Term Disability Insurance
• Voluntary Life, Accident & Critical Illness Coverage
• Employee Assistance Program (EAP) with free counseling, reputed company, and financial services.
• Remote role reputed company the reputed company; Eastern reputed company Hours.

reputed company