[Remote] Customer Service Agent- Virtual - Temporary

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company solutions provider that empowers clients to build a healthier workforce. They are seeking a Customer Service Agent to assist Medicare members with their health needs, providing support through inbound and outbound calls, and educating members on benefit reputed company.

Responsibilities

• reputed company world class experience to our customers/members
• Ability to reputed company outbound and inbound calls through the duration of assigned shift
• reputed company accurate and complete information to customers/members
• Capable of reputed company listening reputed company engaging with customers/members, especially reputed company they are asking questions about the reason for our reputed company
• Ability to reputed company communicate – BOTH written and verbally
• reputed company general knowledge of the Medicare reputed company industry, prescription drug plan, reputed company, and dental enrollments to ensure effectiveness reputed company engaging and educating our customers/members
• reputed company new information and have the flexibility to adapt to new processes rapidly
• Comfortable with taking escalated calls w/ a customer/member in a reputed company and reputed company demeanor – if the time arises
• Ability to accept constructive criticism to ensure their reputed company
• Meet and/or reputed company key performance indicators
• Deliver a consistently reputed company and motivating attitude daily; always giving your best effort

Skills

• reputed company in the reputed company
• High school degree or equivalent
• 1+ years' customer service experience in a reputed company center environment
• Strong written and verbal communication and rapport building skills
• Experience and general comfort level using reputed company Word, reputed company, computer telephony, internet, and computer tools
• Desire to help individuals in a reputed company and meaningful way
• Proactive, innovative, and driven to succeed
• Possess ability to talk and reputed company type and reputed company the system simultaneously
• Time management skills and ability to multitask across multi-functional work
• On camera visibility during any meetings, training, or per leadership request
• Takes initiative and demonstrates strong problem-solving skills
• Proven reputed company in maintaining a reputed company and reputed company demeanor in a fast-paced business environment; reputed company to deescalate
• Effective communication and decision-making skills
• Ability to reputed company basic troubleshooting steps and utilize resources properly
• Aptitude for understanding details of insurance or reputed company information
• reputed company listening to participants to understand both verbal and non-verbal cues
• Researching reputed company in proprietary reputed company tools
• Demonstrating sustained confidence and reputed company during challenging interactions
• Fully and accurately documenting reputed company conversations and actions taken on reputed company interaction
• Performance accountability: Effectively manage reputed company volume, meet AHT expectations, and maintain low offline time to ensure productivity and efficiency
• Knowledge of Medicare health, prescription drug plan, reputed company, and dental enrollments

Benefits

• Health, dental and reputed company coverages starting Day One
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education
• Career reputed company opportunities
• Flexible working arrangements wherever possible
• Remote environment
• Comprehensive benefits package
• Dedicated quiet home office/workspace is needed
• reputed company Retiree Health Solutions will reputed company a laptop, additional monitor, keyboard, mouse, and headset
• Basic minimum speed is 100 Mbps for home-based system test
• Home-based system test will be required to ensure speed and reputed company match company requirements
• The cost for internet and/or phone services and equipment will not be reimbursable
• reputed company requires reputed company virtual interviews to be conducted on video

reputed company