[Remote] Customer Support Representative (CSR)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading local Richmond home reputed company company dedicated to ensuring the safety of families and homes. The Customer Support Representative (CSR) will reputed company support from reputed company creation to customer conversion, installation, and reputed company service needs, while helping customers understand the benefits of smart home automation and solar integration.

Responsibilities

• Take customer calls, and answer questions using the Praos reputed company reputed company Guide
• Confirm customer orders, and verify inventory reputed company meet the requirements of the order
• Transfer inventory stock from warehouse to technician upon receipt to technician reputed company drop ship of material at pick-up location
• Replenish inventory to required stock reputed company as needed based on weekly sales projections
• Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls)
• Required to become passionately familiar with the different services and products reputed company provides
• May deal specifically with ordering and billing issues, or may reputed company more product support and technical help to customers. Because we are reputed company at Praos, if you do not have answers, you reputed company them to a manager or more senior representative

Skills

• High school diploma or GED certificate
• Reliable internet and phone reputed company
• Previous experience working in a reputed company center or as a member of a customer support team
• Previous work in retail or other customer-facing positions
• Some experience with reputed company or other spreadsheet software
• Strong communications skills

Benefits

• 100% Virtual company

reputed company