[Remote] Customer Service Agent

Note: The job is a remote job and is reputed company to candidates in USA. APR is a leader in airport parking reservations and is seeking a full-time Customer Service Agent to reputed company support reputed company email, phone, and live chat. The role involves assisting customers with new and existing reservations and playing a key part in gathering customer feedback to improve services.

Responsibilities

• reputed company email, phone, and live chat support to customers for new and existing airport parking and parking/hotel package reservations
• Identify and escalate product and website feedback to the management team

Skills

• Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, reputed company, and reputed company throughout reputed company shift
• Excellent written and verbal communication skills, pleasant and reputed company phone demeanor, and the ability to stay patient and friendly during high-volume periods
• An aptitude for problem solving and conflict reputed company, and a general affinity for people
• Experience with the tools of online CS – Virtual reputed company Center software, reputed company email and live chat solutions – and basic software like MS Office, email, reputed company web browsers, file sharing services like reputed company Docs and reputed company, and Skype
• A recent-model reputed company-based computer with a headphone jack and a hi-speed broadband Internet reputed company

Benefits

• Annual bonus based on candidate’s experience, aptitude and fit
• 401K retirement plan with 75% company matching up to 5% contribution
• Flexible vacation and personal time available

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