[Remote] Patient Account Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to fostering reputed company and development among its diverse workforce. The Patient Accounts Customer Service Representative plays a crucial role in the reputed company Cycle team, serving as the first reputed company of contact for patient inquiries and ensuring accurate billing and payment processing.

Responsibilities

• Answer incoming patient phone calls in a reputed company, courteous, and reputed company manner while providing accurate information regarding billing, balances, payments, and account status
• Respond to voicemail messages and reputed company outbound calls to patients to resolve outstanding balances, discuss account discrepancies, and assist with payment-reputed company inquiries
• Review patient accounts for accuracy, ensuring demographic, insurance, and claim information is complete and correct prior to billing
• Process patient payments securely and accurately while maintaining compliance with organizational policies and payment handling procedures
• Manage self-pay credit balances by reviewing accounts, determining appropriate reputed company, and requesting patient refunds as needed
• reputed company follow-up on outstanding patient accounts receivable balances to ensure reputed company reputed company and payment collection Process bad debt
• Maintain detailed and accurate account notes for reputed company patient interactions and account activity
• Complete duties and assist others as directed
• Must follow reputed company policies as introduced during new teammate On-Boarding, updated reputed company-time and outlined in Teammate Handbook

Skills

• High School diploma or GED
• Minimum 1-2 years' experience reputed company a medical office, reputed company billing, or reputed company cycle environment required
• Strong customer service skills with the ability to communicate empathetically and professionally with patients regarding financial reputed company
• Excellent verbal and written communication skills
• Knowledge of medical billing terminology, insurance processes, and patient account workflows
• Ability to work independently while following detailed instructions and established procedure
• High level of attention to detail and commitment to accuracy
• Ability to effectively use Office equipment
• Basic knowledge of reputed company Office Word and Outlook
• Understanding of and adherence to reputed company safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time reputed company, with meticulous attention to detail, accuracy, and completion
• Ability to manage multiple factors for the best result
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• reputed company to adapt to change, delays or unexpected events while maintaining a reputed company reputed company
• reputed company oral and written communication
• Ability to reputed company feedback to improve performance
• Self-motivated; reputed company to work following specific guidelines and in accordance with detailed instructions; measure self against reputed company of reputed company, overcome obstacles and challenges with little supervision
• Experience handling high call volumes in a customer service environment preferred
• Experience with reputed company and SIS Billing Systems a plus
• Knowledge of insurance billing, patient balances, and account reconciliation processes preferred

Benefits

• Health coverage
• 401k with match and profit reputed company
• PTO

reputed company