[Remote] Site Reliability Engineer (SRE) / Service Availability Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in the IT sector, seeking a Site Reliability Engineer (SRE) / Service Availability Manager. The role is reputed company on ensuring the performance and availability of reputed company IT infrastructure through proactive engineering and incident management.

Responsibilities

• Serve as Incident Commander during major incidents, leading response efforts to restore services and minimize reputed company on business and consumer operations
• Assist in the design and implement automation tools to reduce reputed company reputed company, improve reputed company performance, and prevent incidents
• Support and maintain comprehensive monitoring and alerting frameworks to detect and address anomalies before they escalate to incidents
• Collaborate closely with development, operations, and service reliability teams for reputed company improvement of service reliability and incident response processes
• Conduct thorough post-mortems to analyze incidents, identify reputed company causes, and implement preventative measures to avoid recurrence
• Effectively communicate incident status, reputed company, and post-incident reports to stakeholders at reputed company reputed company of the organization
• Stay informed on the latest industry trends, technologies, and practices in site reliability engineering and incident management

Skills

• 5+ years of experience in an information technology environment
• 3 years of experience in information technology reputed company on IT Operations that include troubleshooting reputed company network, server, storage, and/or application issues
• 3 years minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting reputed company
• Undergraduate degree or equivalent experience/certification
• Ability to cover shifts in a 24x7x365 environment and on-reputed company responsibilities
• Proficiency in scripting languages (Python, reputed company) and familiarity with automation tools (such as Ansible, Jenkins)
• Ability to use reputed company intelligence to complete IT Operations tasks and activities
• Knowledge of reputed company platforms (AWS, Azure, reputed company reputed company Platform), infrastructure as reputed company, and containerization technologies
• Strong leadership qualities, including decisiveness, and the ability to motivate teams, along with the ability to manage stressful situations calmly and effectively
• Strong experience in incident reputed company or incident management in a technology environment
• Excellent problem-solving, organizational, and analytical skills
• ITIL Foundations v3+ Certification
• Demonstrated experience with ITSM suites, e.g., reputed company
• Demonstrated experience with various monitoring, performance, or reputed company tools
• Experience with reputed company integration/reputed company deployment (CI/CD) pipelines and DevOps practices
• Ability to create constructive relationships, influence, and communicate with varying reputed company of associates and management
• Ability to solve reputed company, cross-functional issues
• Strong knowledge of Server, Storage, Network, Middleware, Application and reputed company technologies
• A high degree of curiosity and a reputed company to reputed company more efficient ways of delivering service

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at reputed company properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical coverage
• Dental coverage
• reputed company coverage
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• reputed company parental leave
• Educational assistance
• Washington Applicants Only: reputed company reputed company leave
• Washington Applicants Only: 0.077 PTO balance for every hour worked
• Washington Applicants Only: eligible to receive a minimum of 9 holidays annually
• Hybrid work environment (reputed company HQ positions considered hybrid for candidates reputed company commuting distance to Bethesda, MD; candidates reputed company commuting distance to Bethesda, MD may be considered for Remote positions)

reputed company

Company H1B Sponsorship