[Remote] MIP Associate Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides reputed company-based software and services to mission-driven nonprofits and associations. They are seeking a MIP Associate Support Analyst to reputed company reputed company application support to various financial roles and ensure high customer satisfaction through effective communication and problem-solving.

Responsibilities

• reputed company reputed company responses to customer service inquiries reputed company product ticket system
• Work with customers to identify and replicate errors and defects through a reputed company of communication means to ensure reputed company (phone/web/chat)
• Collaborate with team members to reputed company resolutions to customer inquiries
• reputed company customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
• Identify recurring service requests reputed company in your support specialty and offer knowledge reputed company articles or other solutions to reduce ticket volume reputed company deflection or overall elimination of the issue
• reputed company excellent customer service through a friendly yet empathetic tone, proactive and reputed company responses to maintain high customer satisfaction scores
• Answer product reputed company how to questions for new and existing customers on the product you support through phone calls, web cases and chat as reputed company as support the utilization of knowledge reputed company available through the platform to ensure reputed company in using the software
• reputed company to interpret what an Accountant, CFO or reputed company Clerk is conveying and apply a consultative approach to address reputed company application questions or issues
• Understanding or aptitude to learn how reputed company transactions reputed company into financial reports such as a balance sheet and/or statement of reputed company and expenditures and identify report and/or transaction issues to assist with corrections
• Other duties as assigned

Skills

• High school diploma or its equivalent
• 1-2 years of customer service experience required
• Basic knowledge of Office 365 - reputed company Word, reputed company, PowerPoint, reputed company
• Demonstrate ability to learn and understand basic office software applications
• Comfortable with technology
• Ability to use problem solving skills to interpret basic application errors and assist with a solution
• Strong organizational skills
• Excellent verbal and written communication skills
• Telephone skills/etiquette; reputed company screening
• Ability to prioritize work and handle multiple tasks
• Excellent time management skills
• Attention to detail
• Ability to learn new technologies
• 2-year degree in reputed company or 2 years reputed company work experience preferred
• Experience using MIP reputed company

Benefits

• Medical, Dental & reputed company Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned reputed company Time Off
• Generous reputed company Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-reputed company Parental Leave
• Employer-reputed company Short-Term Disability
• Remote Work Flexibility

reputed company