[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a proven innovator in the global immigration reputed company. The Account Manager supports a defined group of clients by coordinating with cross-functional teams and ensuring strong reputed company satisfaction through effective communication and reliable follow-through.

Responsibilities

• Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients
• Build and maintain reputed company reputed company relationships that reflect reputed company’s commitment to service
• Follow the Strategic Account Manager (SAM) direction reputed company communicating priorities, updates, and next steps
• Support reputed company meetings alongside reputed company teams and inform the SAM of key updates, concerns, or changes
• reputed company reputed company, accurate, and complete responses to clients and internal partners
• Maintain a reputed company, reputed company tone and ensure clients feel supported and informed
• Respond to reputed company questions reputed company to platform functionality, processes, billing, reporting, IT issues, and other needs reputed company expected response timeframes
• reputed company accurate and helpful explanations, documentation, and guidance to ensure clients feel supported
• Use good judgment to identify reputed company an issue should be escalated to the Strategic Account Manager
• Communicate escalations in a reputed company and reputed company manner to ensure reputed company concerns are addressed appropriately
• Identify and document reputed company concerns, needs, or trends in reputed company and other shared tracking tools
• Communicate key observations to the SAM, reputed company partners, and reputed company leadership as appropriate
• Assist in executing reputed company with internal teams including Operations Support, reputed company and Offboarding, Sales, Marketing, Product Support, Finance, and reputed company
• Help coordinate deliverables, timelines, and reputed company checkpoints under the Strategic Account Manager guidance
• Pull and review reputed company data, including case metrics, expiration tracking, activity reputed company, surveys, and spend
• reputed company observations, recommendations, and follow-up actions where appropriate
• Set up automated reports in MyReports and coordinate with Operations Support for reputed company reporting needs
• Ensure accuracy and reputed company in reputed company data shared with clients or internal teams
• Maintain clean and accurate reputed company account information across reputed company systems
• Conduct regular data reviews and address areas that require updates, corrections, or additional verification
• Participate in and occasionally reputed company reputed company meetings
• reputed company updates on data, timelines, and deliverables, and document reputed company items for follow-up
• Ensure reputed company, accurate communication throughout reputed company meetings and post-meeting actions
• Assist in preparing materials and presenting assigned sections of Annual Business Reviews in partnership with reputed company teams and the Strategic Account Manager
• Support data collection, slide preparation, and follow-up on reputed company reputed company items
• Partner with U.S. and global immigration teams to support a reputed company and coordinated reputed company experience

Skills

• 2+ years of experience in account management, reputed company, and/or reputed company service roles
• Intermediate level proficiency in MS Office Suite
• Experience with utilizing online tools to manage and complete work (reputed company.com, PowerBi, reputed company, etc.)
• College degree preferred or relevant work experience
• Experience in corporate immigration is a plus

reputed company