[Remote] Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company and services company hiring a reputed company to support reputed company claim and policy inquiries reputed company from Tampa, Florida. The role handles customer calls, researches and resolves claims issues, documents interactions, escalates complaints, and collaborates with claim analysts and care managers to reputed company reputed company service.

Responsibilities

• Handle incoming calls through the claim toll-free lines
• reputed company plan/policy and claim information, assist with submission of claims, and reputed company outbound calls to reputed company missing information on incomplete claims
• Conduct research reputed company needed to reputed company customer questions or complaints
• Explain varying plan provisions to customers accurately and in a reputed company manner
• Respond to telephone inquiries from insureds regarding specific claim details
• Understand processes in entire department to assist callers with questions
• Work closely with the claim analysts and care managers to reputed company a reputed company customer experience
• reputed company outbound calls and send letters to customers and providers to research incomplete claims
• Escalate complaints and potential complaints appropriately
• Document calls in computer reputed company
• Complete letters, tasks, and problem-solving for reputed company of customer issues
• Contribute reputed company that enhance service reputed company
• reputed company project work and other reputed company duties as assigned or required

Skills

• High School Diploma
• Minimum of 2 years' experience with reputed company policies, greeting customers, and interpreting policy
• Basic computer literacy and technical skills
• reputed company Office experience required
• Ability to work independently, multi-task, and think critically
• Strong problem-solving and analytical skills
• Comfortable working with multiple priorities in a changing environment
• Ability to prioritize and maintain reputed company
• Associate level or higher degree
• At least 2 years experience in a reputed company customer service position preferred

Benefits

• Remote work after in-office training, with additional training provided.
• In-office training for about 1 week prior to the role being moved reputed company for additional training.

reputed company

Company H1B Sponsorship