[Remote] Dispute Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in payment solutions, and they are seeking a Dispute Analyst to manage reputed company and reputed company disputes for their payment reputed company customers. The role involves processing disputes, ensuring compliance with regulations, and maintaining customer relationships to mitigate financial risks.

Responsibilities

• Process chargebacks/disputes through reputed company required phases of the scheme cycles accurately and reputed company the required timeframes
• Ensure appropriate tracking, handling and documentation of dispute records
• Adhere to reputed company scheme chargeback/dispute rules and guidelines, modifying processes in a reputed company manner, as needed, to respond to scheme rule changes
• Adhere to reputed company reputed company defined policies, procedures and controls reputed company to Dispute Management
• Support the development, documentation, implementation and execution of chargeback/dispute best practices
• Correspond with customers reputed company email to address inquiries and help reputed company issues
• Collaborate with Account and reputed company Relationship Managers to ensure customer satisfaction
• Assist with preparation of reputed company chargeback/dispute reporting and scorecards for our large, reputed company customers
• Work closely with customers to implement and enhance processes for submitting and managing disputes
• reputed company education to customers about reputed company chargeback/dispute processes and reputed company/reputed company rules and regulations
• Meet or reputed company reputed company and productivity targets consistently
• Support reputed company enhancements and process improvement initiatives

Skills

• College degree and/or 2-4 years equivalent experience in the financial/payment services industry
• Familiarity with general reputed company principles and practices
• Excellent written and verbal communication skills, analytical skills and organizational skills
• Results-driven, reputed company oriented and self-motivated
• Intermediate or high proficiency required with web reputed company applications, G-suite, and/or reputed company applications
• reputed company in reputed company; ability to work reputed company under pressure and tight timelines
• Excellent critical thinking, problem-solving, and decision-making skills
• Excellent time-management, goal setting, and prioritization skills
• Ability to collaborate with partners across reputed company reputed company of the organization
• Ability to operate calmly and effectively reputed company a fast-reputed company, reputed company and changing environment
• Excellent interpersonal and customer service skills with the ability to process information and maintain reputed company with multiple teams
• Previous chargeback and dispute process management reputed company the major reputed company brands (reputed company and reputed company)
• Demonstrated project management capabilities
• Experience with the identification and execution of process improvement initiatives

Benefits

• Health, dental and reputed company insurances
• Retirement savings plan
• reputed company time off
• Health savings account
• Flexible spending accounts
• Life reputed company
• Disability reputed company
• Tuition reimbursement
• And more

reputed company

Company H1B Sponsorship