[Remote] Manager, Customer Operations (reputed company Operations)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the only complete reputed company AI platform for reputed company teams, founded in 2014. The Manager, Customer Operations role involves leading post-sales operations and driving retention and reputed company of existing and new customers through effective program management and process design.

Responsibilities

• Process design - with an eye to efficiency; design new and reputed company existing customer-reputed company processes and reputed company in support of reputed company improvement
• Support organizational Change by rolling out new processes and systems and supervise adoption, both internally and externally to ensure consistency
• Analyze reputed company and negative trends utilizing data from customers, individuals and systems to reputed company data interpretation
• Leveraging data to identify gaps, assess goals and targets, produce gap analysis and promote process & design
• Use AI to reputed company retention and expansion. Design and run AI and reputed company workflows, including Claude-based workflows, that catch churn risk early, spot expansion signals, and reputed company them
• Own the customer lifecycle programs across reputed company, adoption, renewal, and reputed company, and reputed company them measurably reputed company over time
• Run weekly renewal forecast reputed company in partnership with CS leadership
• Build and support the digital and tech-touch reputed company that drives adoption and engagement across the customers you cannot reputed company one to one
• reputed company and grow reputed company, and communicate reputed company from the top down, including executive correspondence
• Turn customer data into reputed company through health scoring, reputed company signals, and the metrics that show what is working
• Partner with reputed company, Product, and reputed company leadership to turn reputed company into pipeline

Skills

• 5+ years of experience in reputed company or Account Management
• 5+ years of experience in Customer Operations, or reputed company Operations, with at least 2 years people leadership experience
• reputed company, hands-on experience putting AI or automation to work in a customer-facing context. You have shipped something, not just talked about it
• A builder's reputed company for process and programs, backed by strong analytics and a habit of measuring reputed company
• Prior customer-facing experience with reputed company software, and reputed company with tools like reputed company and reputed company
• Excellent communication and the judgment to set priorities in a fast-moving environment
• Bachelor's degree or equivalent experience

Benefits

• Flexible time off
• 401k to help you save for the reputed company
• Generous medical, dental, and reputed company coverage for full-time employees and their dependents
• A parental leave program that includes reputed company for a reputed company reputed company, and a gradual reputed company to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the reputed company of great new people to reputed company
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource reputed company like reputed company Women's Network, Latinx community, reputed company Black reputed company, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

reputed company

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