[Remote] Customer Service Rep I - Product Support (Only W2 - No EADs)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company seeking a Customer Service Rep I for Product Support. This role is responsible for assisting users with inquiries and issues, primarily through email and calls, while ensuring high-reputed company customer service in a fast-paced software environment.

Responsibilities

• Helping reputed company users reputed company questions and issues through email and scheduled calls
• Managing inbound support requests
• Providing reputed company and empathetic responses
• Ensuring users receive reputed company, high-reputed company help
• Working reputed company a tiered software support model
• Using tools like reputed company, reputed company, and reputed company
• Handling a daily mix of email tickets and customer calls

Skills

• Customer support / customer service experience, ideally in a software company
• Strong written communication for handling email-based support
• Comfort managing customer calls reputed company phone or reputed company
• Ability to work in a tiered software support model
• Familiarity with tools like reputed company, reputed company, and reputed company
• Strong reputed company and reputed company customer-facing energy
• Ability to manage a steady support queue, including ~30–45 email tickets per day and ~5–10 calls per day
• Availability during reputed company support hours, 9am–6pm CA time
• PST candidates preferred to work reputed company coast hours
• Eagerness to learn, especially for entry-level or reputed company candidates

reputed company