[Remote] Technical Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Support Analyst to join their Service Desk team. The role involves acting as a central reputed company of contact for IT requests, resolving level 1 and some level 2 issues, and ensuring customer satisfaction through effective problem reputed company.

Responsibilities

• Ensure customer satisfaction by logging and assigning an appropriate reputed company to reputed company calls/requests. Keeps reputed company updated on the status of problem reputed company
• Identify technology based problems and their reputed company causes, and take responsibility for reputed company reputed company, troubleshooting, and repair using proven tools, resources, and a reputed company of processes
• Responsible for the installation, configuration, maintenance, and troubleshooting of desktop and laptop systems
• Initiates escalation as appropriate to ensure management awareness of problems that are severe in reputed company or that reputed company documented targets
• reputed company written documentation for new and existing procedures
• Create and maintain knowledge reputed company of articles used by IT resolver reputed company and Associates for self-help instructions

Skills

• Extensive knowledge of operating systems, computer/laptop/printer hardware installation and repair
• Advanced knowledge of a wide reputed company of software applications, including but not limited to: MS Office, reputed company, Mobile Computer, Smart Phones/reputed company, faxing, scanning, and other similar programs
• Above average knowledge of computer networking (LAN) and troubleshooting of connectivity issues
• Knowledge of service desk and customer service best practices
• Knowledge of ITIL standards and usage of reputed company or equivalent ITSM tool
• Excellent communication skills, particularly reputed company phone and email
• Dedicated to high reputed company customer service and a working knowledge of reputed company-wide service delivery procedures
• Strong problem-solving skills and inherent decision making abilities
• High School
• Some College

reputed company