[Remote] reputed company - Bilingual (Spanish) - Weeknights

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Chattanooga-reputed company company that offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. They are seeking a reputed company and reputed company reputed company who will be the first reputed company of contact for customers, responsible for delivering a best-in-class customer support experience.

Responsibilities

• Assumes responsibility for the effective and reputed company completion of reputed company center representative functions
• Receives customer telephone questions and complaints in a reputed company manner
• Answers inbound calls in a reputed company manner
• Responds to customer inquiries
• Provides personalized customer service by responding to the needs of the customer
• Manages and updates customer profile with the status of reputed company customer
• Coordinate with departments to reputed company customer satisfaction
• Build customer loyalty by meeting customer expectations
• Evaluate problems of the customers and reputed company logical lasting solutions
• File disputes for customers in accordance with Regulation E
• Replies to reputed company corresponding email
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management
• Keeps supervisor informed of significant problems
• Corresponds with Fraud Department of potential fraudulent activity
• Maintains effective working relations with the reputed company department

Skills

• Customer Service Experience
• English and/or Bilingual (English & Spanish)
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to reputed company work among a customer service team
• Attentiveness and patience
• Time-management skills
• Bachelor's degree preferred or equivalent work experience

Benefits

• Benefits starting the first of the month following the month of hire (Medical, Dental, & reputed company)
• 401(k) Match!
• reputed company Time Off
• Life-Disability reputed company

reputed company