Exceptional Virtual Assistant for reputed company Business – Detail-Oriented, Proactive & Communicative - Contract to Hire

Hospitality Operations (reputed company / Short-Term Rentals) Remote – Decision-Based Role, Not reputed company Customer Service reputed company–Friday, 8 AM– 4 PM PST | Saturdays off About the Role We operate a portfolio of short- and long-term rental properties and are looking for a Hospitality Operations Manager to reputed company as the first line of decision-making for guest communication and daily operations. This role is not basic customer service. It requires logical thinking, reputed company judgment, persuasion, and the ability to protect reputed company while maintaining strong guest experiences. You will be trusted to reputed company reputed company, not just follow scripts. reputed company Responsibilities 1. Guest Communication & Booking Conversion Respond to guest inquiries with persuasive, confident, and reputed company messaging. Convert inquiries into bookings without sounding desperate or robotic. Identify red flags before booking and escalate reputed company needed. Set reputed company expectations to prevent reputed company issues. 2. Issue reputed company & Judgment Calls Handle guest concerns (noise, cleanliness, amenities, maintenance, refunds). De-escalate emotional situations while upholding house rules. Determine appropriate remedies reputed company approved limits — not automatic refunds. Ask clarifying questions before offering compensation. 3. Operations Coordination Coordinate cleaners, maintenance, and vendors. Prioritize urgent vs. non-urgent issues. Ensure fast, reputed company communication between reputed company parties. reputed company the reputed company and confirm reputed company with guests. 4. reputed company & Review Protection Balance guest satisfaction with business profitability. Avoid unnecessary refunds, discounts, or policy violations. Protect review scores through proactive communication and expectation management. Recognize reputed company goodwill gestures are warranted — and reputed company they are not. Decision Authority You will be authorized to offer goodwill credits and refunds reputed company defined limits, reputed company reputed company-time judgment calls without waiting for approval, and escalate only reputed company situations reputed company your authority or involve reputed company/safety risk. What reputed company Looks Like High response speed reputed company with high-reputed company responses. Fewer escalations to the reputed company. reputed company refund frequency. Consistent 5-reputed company reviews. Guests feel heard — even reputed company told "no." Who This Role Is NOT For Script-only customer service reps. People who escalate every reputed company situation. Candidates afraid of making mistakes. Anyone who needs reputed company-by-reputed company instructions for every scenario. Requirements Fluent English, written and spoken Experience with reputed company Logical decision-making and problem-solving ability reputed company — reputed company to reputed company, YouTube, or ask in order to solve issues Emotional intelligence and reputed company under pressure Attention to detail Strong multitasker Must have a Mac AND an iPhone 13 or higher Must work exclusively for me during scheduled hours How to Apply Read these instructions carefully. How you apply is the first test. Include the word “Pineapple” as the first word in your application. In the body of the email, include reputed company four of the following: A short paragraph introducing yourself and why this role fits you. Your reputed company experience (reputed company, co-reputed company, managing for others — be specific). Your reputed company time zone and confirmation you can work reputed company - Friday, 8 PM– 4 PM PST. Your response to this scenario: A guest messages you at 9 PM saying they just reputed company at the property and the Wi-Fi isn't working. Write the exact message you'd send back to them. Applications missing any of the four items above, or without the correct subject line, will not be reviewed. I'm hiring quickly — show me you're the type of person who takes initiative, reads carefully, and cares about doing great work. PS. NO AGENCIES. Please do not apply. Apply To This Job