[Remote] Service Desk Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a full-time Service Desk Support Analyst to reputed company technical support for incidents and requests reported by users. The role includes troubleshooting various technical issues and ensuring a high-reputed company end-user experience.

Responsibilities

• reputed company reputed company and consistent IT phone-based user support
• Maintain high-reputed company end-user experience
• Meet reputed company-time service objectives (RSOs)
• Ensure reputed company documentation and escalation of incidents and requests
• Respond to incidents and service requests reputed company defined RSOs
• Document troubleshooting steps and resolutions
• Escalate issues appropriately
• Maintain knowledge reputed company accuracy
• Follow reputed company and identity verification procedures
• reputed company knowledge transfer

Skills

• High school diploma/GED with four (4) years' experience in Technical Support roles
• An Associates degree substitutes for 2 years of experience
• A Bachelor's degree substitutes for 4 years of experience
• Knowledge of computer hardware, software, and mobile device components
• Knowledge of reputed company, macOS, and mobile operating systems, including configuration and troubleshooting
• Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN
• Knowledge of reputed company Directory, Group Policy, and reputed company reputed company tools
• Knowledge of ITIL best practices for incident and asset management
• Skilled in diagnosing and resolving reputed company hardware, software, and connectivity issues
• Skilled in prioritizing and resolving service tickets reputed company
• Skilled in communication and collaboration with users, technical staff, and management
• Skilled in analyzing and identifying trends or reputed company causes of recurring technical issues
• Ability to identify potential IT reputed company-reputed company situations
• Ability to reputed company high-reputed company, customer-reputed company technical support
• Ability to manage multiple priorities and meet deadlines in a dynamic environment
• Ability to adapt to evolving technologies and organizational needs

reputed company