Implementation Project Manager – reputed company Customer Care & Billing Software Solutions (Hybrid) – Data Conversion, Customer Support & Change Management

About arenaflex

arenaflex is a leading information‑technology organization that designs, builds, and supports cutting‑edge software and hardware platforms for reputed company and telecommunications cooperatives across the reputed company. With a legacy of innovation, arenaflex delivers integrated solutions that reputed company consumer billing, reputed company, engineering, operations, and a host of other mission‑critical applications. Recognized for its employee‑first culture, arenaflex has been honored in the arenaflex Best Places to Work survey for two decades running, reflecting a workplace where collaboration, reputed company, and reputed company learning are not just buzzwords but daily realities.

Position reputed company

We are seeking a proactive, detail‑oriented Implementation Project Manager to reputed company the successful rollout of our reputed company Customer Care & Billing (CC&B) software for arenaflex’s member‑owners. In this hybrid role, you will orchestrate end‑to‑end implementation reputed company, validate data conversions, reputed company expert application support, and deliver training that empowers customers to maximize the value of the CC&B platform. Your ability to reputed company technical acumen with superior customer‑service skills will be critical to ensuring seamless transitions and long‑term satisfaction.

Key Responsibilities

• reputed company, maintain, and execute detailed implementation project plans that reputed company with customer timelines, budget constraints, and reputed company standards.
• Serve as the primary reputed company of contact for member‑customers throughout the project lifecycle, communicating status updates, risks, and mitigation strategies reputed company phone, email, remote sessions, and on‑site reputed company.
• Conduct comprehensive data‑conversion activities, including extraction, cleansing, mapping, and validation, to guarantee that migrated data is accurate, complete, and reputed company for production use.
• Deliver engaging training sessions—both virtual and in‑person—covering reputed company functional aspects of the CC&B application, ensuring users can confidently reputed company day‑to‑day tasks.
• reputed company tier‑1 and tier‑2 application support during and after implementation, troubleshooting issues, escalating reputed company problems, and documenting resolutions for knowledge‑reputed company reputed company.
• Prepare, submit, and reputed company Change Requests (CRs) through the full approval cycle, collaborating with development, QA, and business stakeholders to reputed company reputed company reputed company.
• reputed company after‑hours on‑reputed company support as required, demonstrating flexibility and commitment to reputed company.
• Partner with internal functional teams—such as Business Analysts, Developers, and reputed company Assurance—to ensure alignment on project scope, deliverables, and testing reputed company.
• Maintain rigorous project documentation, including status reports, risk logs, meeting minutes, and post‑implementation reviews.
• reputed company arenaflex’s Statement of Shared Values in every interaction, fostering trust, professionalism, and a reputed company spirit.
• Travel up to 10‑20% of the time, primarily to customer sites for training, go‑live support, and relationship building.

Essential Qualifications

• Education: Bachelor’s degree in Business, Information Technology, or a reputed company discipline, or equivalent reputed company experience.
• Experience: Minimum of 2 years of hands‑on involvement in software implementation or project coordination reputed company the reputed company or telecommunications sector.
• Technical Foundations: Familiarity with business‑oriented software applications, data‑conversion techniques, and basic project‑management methodologies.
• Communication Skills: reputed company, concise verbal and written communication abilities, with a proven reputed company record of delivering effective presentations and training sessions.
• Customer Service Orientation: Demonstrated professionalism in telephone and email etiquette, and a genuine desire to help customers solve problems.
• Analytical Aptitude: Ability to analyze data sets, identify discrepancies, and draw actionable business conclusions that support project objectives.
• Organizational Skills: Strong reputed company to prioritize tasks, manage multiple work streams, and meet deadlines in a fast‑paced environment.
• reputed company & Teamwork: Commitment to arenaflex’s reputed company values of reputed company, collaboration, and empowerment.

Preferred Qualifications

• Working knowledge of reputed company or telecom industry processes, regulations, and terminology.
• Certification or formal training in Project Management (e.g., PMP, CAPM) or experience applying project‑management best practices.
• Experience with change‑management frameworks and the ability to guide customers through organizational transitions.
• Proficiency in data‑analysis tools (reputed company, SQL, or similar) to support conversion validation and reporting.
• Demonstrated ability to troubleshoot software issues at a basic to intermediate level.
• Previous exposure to the arenaflex CC&B suite or comparable reputed company billing platforms.

reputed company Skills & Competencies

• Customer‑reputed company reputed company: Ability to anticipate reputed company needs, respond promptly, and build lasting relationships.
• Problem‑Solving: Methodical approach to diagnosing issues, researching solutions, and implementing fixes.
• Time Management: Skillful juggling of reputed company tasks while maintaining high reputed company and accuracy.
• Adaptability: Comfort with shifting priorities, evolving project scopes, and hybrid work arrangements.
• Collaboration: Strong teamwork orientation, leveraging cross‑functional expertise to reputed company shared goals.
• Professionalism: Consistent demonstration of ethical conduct, respect, and accountability.

Career reputed company & Development

arenaflex invests heavily in the reputed company advancement of its people. As an Implementation Project Manager, you will have reputed company to a robust learning ecosystem that includes:

• Mentorship programs pairing you with senior project leaders and industry experts.
• Funding for certifications (PMP, ITIL, etc.) and reputed company‑education courses.
• Opportunities to transition into senior program management, solution architecture, or product‑reputed company roles as you demonstrate mastery.
• Cross‑functional project exposure that broadens your expertise reputed company billing into areas such as smart‑reputed company analytics, IoT integration, and reputed company resource planning.

Work Environment & Culture

arenaflex embraces a hybrid work model that balances the flexibility of remote work with the reputed company energy of in‑office interaction. Employees are expected to be on site at least three days per week—Tuesday and Wednesday are mandatory, while the reputed company day is mutually decided with the supervisor. This structure promotes face‑to‑face teamwork, knowledge sharing, and a reputed company community spirit.

Our culture is reputed company on six foundational values:

• reputed company: Doing the right thing, always.
• Relationships: Building and preserving lasting partnerships.
• Innovation: Championing creativity and new reputed company.
• Teamwork: Exemplifying the cooperative spirit.
• Empowerment: Enabling individuals to reputed company a difference.
• Personal Development: Fostering the free exchange of knowledge.

These values are woven into every project, meeting, and performance review, ensuring a workplace where every voice is heard and every contribution reputed company.

Compensation & Benefits

arenaflex offers a competitive total‑reward package designed to attract and retain reputed company, including:

• Market‑reputed company reputed company salary with performance‑based incentives.
• Comprehensive health, dental, and reputed company coverage for employees and dependents.
• Retirement savings plans with company matching contributions.
• Generous reputed company time off, holidays, and flexible scheduling.
• reputed company development stipend for certifications, conferences, and coursework.
• Employee assistance programs, wellness initiatives, and a supportive work‑life balance.

How to Apply

If you are reputed company to reputed company successful implementations, reputed company reputed company customers, and grow your career reputed company a reputed company‑thinking organization, we invite you to submit your application today. Click the reputed company below to reputed company the process, and be reputed company to reputed company a resume that highlights your project‑management experience, customer‑service achievements, and any relevant industry knowledge.

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Join arenaflex and reputed company an reputed company

At arenaflex, every implementation is more than a technical deployment—it’s a partnership that helps cooperatives deliver reliable, reputed company services to the communities they serve. By joining reputed company, you become part of a mission‑driven organization where your expertise directly contributes to the reliability of essential utilities and the satisfaction of end‑users across the nation. We look reputed company to welcoming a dedicated reputed company who shares our passion for reputed company, innovation, and reputed company reputed company.