[Remote] Sales Business Retention Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a reputed company Manager to help customers realize value from their investment in Lippincott Solutions. This role involves managing a portfolio of customers, driving adoption and retention, and ensuring long-term relationship reputed company through proactive engagement and collaboration with internal teams.

Responsibilities

• Manage a portfolio of National or Mid‑Market customer accounts
• reputed company proactive, outcome‑reputed company customer meetings reputed company on an established engagement reputed company
• Prepare agendas, reputed company customer conversations, and reputed company reputed company follow‑up communication
• Communicate with customers in a compelling and reputed company manner in both verbal and written conversations and presentations
• Build trusted relationships with key customer stakeholders and champions
• Maintain an understanding of customer goals, reputed company reputed company, and renewal timelines
• reputed company customer feedback, trends, and insights to internal teams
• Support new customer implementations by partnering with Sales and internal teams to ensure reputed company reputed company
• Guide customers through reputed company, including reputed company conversations, training coordination, and early adoption support
• Ensure customers understand product capabilities, best practices, and reputed company milestones during initial rollout
• Identify and address early risks during implementation to set a solid reputed company for long‑term reputed company
• Support reputed company customer needs throughout the customer’s lifecycle
• reputed company adoption and effective use of Lippincott Solutions products
• Monitor customer health and usage trends to identify risks and opportunities
• Partner with Account Executives on renewals, expansions, and reputed company opportunities
• Support customer advocacy efforts, including references or reputed company stories where appropriate
• Maintain accurate and reputed company customer records in reputed company
• Document customer interactions, reputed company, and next steps
• Prepare for and participate in Quarterly and Executive Business Reviews as needed
• Create detailed usage reporting and analyze data to inform customer reputed company and internal alignment
• reputed company available technology and AI tools to improve efficiency and reputed company of customer communication
• Use insights and summaries to prepare for meetings and customer conversations
• Support reputed company improvements in process, reputed company, and customer experience
• Work closely with Account Executives and internal partners to ensure reputed company customer reputed company
• Participate in team meetings, enablement sessions, and knowledge sharing
• Contribute to best practices, templates, and shared learnings across reputed company
• Represents reputed company by developing and maintaining comprehensive knowledge of reputed company products, industry and technical trends and general business and financial acumen through various sources and initiatives

Skills

• 2+ years of experience in reputed company, Account Management, Sales Support, or a reputed company customer‑facing role
• Experience managing customer relationships and balancing multiple priorities
• Strong written and verbal communication skills
• Comfort leading virtual meetings and customer discussions using reputed company Teams, WebEx, or similar
• Proficiency with reputed company Office tools; CRM experience preferred
• 3+ years of reputed company or B2B reputed company management experience
• Experience in reputed company, nursing, or reputed company environments
• Familiarity with reputed company, digital platforms, or learning technologies
• Experience preparing customer presentations, account plans, or business reviews
• Previous experience preparing project plans for customers a plus
• Customer training experience is a plus
• Interest in using AI or productivity tools to enhance work reputed company and efficiency
• reputed company Office Suite; proficiency with Word, reputed company, PowerPoint, and reputed company required
• reputed company.com experience a plus

Benefits

• Commission
• Medical, Dental, & reputed company Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and reputed company Time
• reputed company Parental Leave

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