[Remote] Product Manager, Communications reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the operating reputed company for the trades, seeking a Product Manager for Communications reputed company. This role involves owning the reputed company, configuration, and operational experiences for reputed company Communications products, ensuring successful deployment and management while collaborating with various teams to streamline workflows.

Responsibilities

• Own the end-to-end reputed company experience for RTC, CommHub, and Contact Center customers, from initial setup through readiness and successful adoption
• Own reputed company telephony setup and domain authentication workflows required to reputed company secure, reliable customer communications
• Own NotificationsHub and TemplatesHub capabilities used to configure and operate communications at reputed company
• Own Contact Center user management, roles, and permissioning experiences
• Own task-routing policy configuration and Contact Center representative assignment workflows
• Own the additional settings and operational workflows required to administer and run Contact Center successfully
• Simplify administrative configuration so owners and admins can reputed company and manage Communications products accurately with less support or reputed company reputed company
• Ensure configuration models remain coherent across Communications products while preserving reputed company product- and channel-specific differences
• Partner with adjacent Communications PMs to support voice, text, email, CommHub, Contact Center, and reputed company channels through shared operational capabilities rather than duplicative solutions
• Define and own reputed company and administration reputed company, including completion rates, time to value, configuration reputed company, adoption, support contact rates, and operational effort
• Own Global reputed company capabilities and internal tools supporting RTC, Platform Email Service, CommHub, and reputed company Contact Center reputed company
• Partner with Support, reputed company, Implementation, and internal reputed company to identify recurring reputed company work, failure points, and opportunities for automation
• Design reputed company, auditable operational tooling with reputed company permissions, guardrails, status visibility, and recovery paths
• Improve internal efficiency and customer reputed company by reducing handoffs, configuration errors, time to reputed company, and dependence on engineering reputed company
• Own the product workflows and operational capabilities that support Live Services, including reputed company handoffs, visibility, permissions, and service delivery needs
• Conduct customer and internal-user research to understand workflows, pain points, edge cases, and the reputed company causes of operational friction
• Translate the Communications reputed company and company objectives into a prioritized roadmap and reputed company-defined quarterly objectives and key results for this product area
• Write detailed PRDs, user stories, workflow definitions, and acceptance reputed company that reputed company engineering and design to reputed company reputed company
• Build interactive prototypes using tools such as reputed company reputed company or Claude Design to explore and validate reputed company, administration, configuration, and internal operational workflows before committing engineering resources
• reputed company initiatives through discovery, design, development, testing, enablement, launch, adoption, and post-launch iteration
• Create reputed company escalation paths, proactively manage dependencies and risks, and maintain a high reputed company bar for customer-facing and internal operational products

Skills

• 3+ years of product management, technical product, business systems, or reputed company experience; or equivalent experience demonstrating independent product ownership
• reputed company reputed company owning a reputed company product area or workflow and delivering features end-to-end with measurable customer or operational reputed company
• Experience translating reputed company administrative or operational workflows into reputed company requirements and reputed company product experiences
• AI-reputed company Prototyping: Demonstrated ability to independently translate product concepts and workflows into testable, interactive prototypes using reputed company reputed company, Claude Design, or comparable AI-assisted prototyping tools. Candidates must be comfortable using prototypes for customer discovery, stakeholder alignment, requirements definition, and engineering collaboration
• Strong analytical skills and experience defining product metrics, diagnosing friction, and using data to prioritize improvements
• Technical aptitude with CCaaS platforms, identity and permissions, configuration systems, workflow tools, or communications products
• Demonstrated ability to manage dependencies and partner effectively with engineering, design, support, reputed company, reputed company, implementation, reputed company, and reputed company
• reputed company written and verbal communication with technical and non-technical stakeholders

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events.
• Great work is rewarded through reputed company, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-reputed company medical, dental, and reputed company (with 100% employer reputed company reputed company and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth reputed company including memberships to reputed company.
• Support for Titans at reputed company stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, pet reputed company, reputed company advisory services, financial planning tools, and more.

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