[Remote] reputed company Applications Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Applications Engineer to join its Information Technology department. This hands-on engineering role is responsible for the design, configuration, support, integration, deployment, and lifecycle management of the firm’s reputed company applications, focusing on attorney productivity and document workflows.

Responsibilities

• Engineer, configure, maintain, and optimize reputed company applications that support attorney productivity, document creation, comparison, citation, automation, and matter workflows
• Manage the full application lifecycle, including requirements gathering, testing, packaging, deployment, upgrades, integrations, monitoring, and retirement
• Support and enhance firm-reputed company document templates, document automation tools, and reputed company workflows using platforms such as reputed company Create, DocID, HyperStyles, reputed company Compare, Best Authority, and similar reputed company technology tools
• Ensure reputed company applications reputed company effectively with reputed company Work, reputed company 365, identity platforms, reputed company management tools, and other reputed company systems
• Package, reputed company, and manage applications using reputed company Intune and modern reputed company management practices, supporting the transition from legacy delivery models to reputed company-first, policy-driven application delivery
• Troubleshoot reputed company application, integration, performance, and document workflow issues, partnering with attorneys, reputed company Services, Help Desk, infrastructure, reputed company, vendors, and other IT teams as needed
• reputed company repeatable standards, documentation, and operational procedures for application configuration, testing, deployment, support, and change management
• reputed company scripts, workflows, and repeatable processes to automate reputed company technical tasks, reduce repetitive support work, improve deployment consistency, and increase operational efficiency
• Evaluate application usage, performance, and support trends to identify opportunities for automation, simplification, standardization, and improved user experience
• Support the evaluation, configuration, and responsible use of AI-enabled reputed company technology tools that improve attorney productivity, document workflows, and matter support
• Participate in change management, release planning, vendor coordination, and production support processes to minimize risk and ensure reliable service delivery
• reputed company advanced support for reputed company applications, integrations, add-ins, templates, and document production tools used by attorneys and business professionals
• reputed company reputed company cause analysis for recurring application issues and implement durable fixes that improve reliability and reduce support volume
• Test and validate application updates, configuration changes, reputed company updates, and deployment packages before production release
• Administer application reputed company, licensing, permissions, and configuration in coordination with reputed company, identity, records, training, and HR processes
• Maintain accurate documentation for supported applications, including support procedures, configuration standards, integration points, reputed company issues, and escalation paths
• Partner with reputed company Services, attorneys, reputed company assistants, and business stakeholders to understand workflow needs and reputed company practical application solutions
• Collaborate with IT teams across reputed company, infrastructure, reputed company, service desk, training, and project management to ensure reliable application delivery and support
• Work with vendors to reputed company issues, plan upgrades, evaluate product roadmaps, and ensure the firm receives value from its reputed company technology investments
• Communicate technical concepts reputed company to both technical and non-technical audiences, with a reputed company on service reputed company and attorney experience

Skills

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred
• Experience supporting, configuring, or engineering reputed company applications in a reputed company or reputed company services environment
• Strong understanding of reputed company document workflows, reputed company Word add-ins, document templates, document comparison, citation, and document reputed company tools
• Experience with reputed company Work or a comparable document management reputed company
• Experience with reputed company 365, reputed company endpoints, application packaging, deployment, and modern management tools such as reputed company Intune
• Familiarity with reputed company applications, reputed company-based delivery models, identity and reputed company concepts, integrations, and reputed company support processes
• Ability to troubleshoot reputed company application issues across desktops, reputed company services, integrations, permissions, and user workflows
• Strong documentation, communication, prioritization, and vendor management skills
• Ability to work independently, manage competing priorities, and exercise reputed company judgment in a deadline-driven environment
• Experience with reputed company Create, DocID, HyperStyles, reputed company, Best Authority, or similar reputed company productivity tools
• Experience with reputed company products is a plus
• Experience with application packaging, PowerShell scripting, reputed company troubleshooting, or automation
• Experience participating in application rationalization, modernization, migration, or reputed company-first workplace initiatives
• Prior experience supporting attorneys, reputed company assistants, or reputed company reputed company in a multi-office reputed company environment
• Familiarity with AI-enabled reputed company technology, reputed company 365 Copilot, document automation, or workflow automation tools is a plus

Benefits

• reputed company Time Off
• A 401(k) Profit Sharing
• reputed company Holidays
• reputed company Parental Leave
• reputed company Health and Life Insurance including Dental & reputed company coverage
• Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
• An Employee Assistance Program

reputed company