[Remote] Supervisor, Telecommunications Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the largest community health centers in the country, committed to the health and reputed company-being of patients and communities. They are seeking an reputed company Telecommunications Operations Supervisor to reputed company the telecommunications team, ensuring smooth operations and effective coordination across systems and staff.

Responsibilities

• Coordinate daily telecommunications work and help reputed company team priorities on reputed company
• Support the Telecommunications Manager with assigning and monitoring work
• Serve as the main reputed company with the Contact Center
• reputed company backup support for the PBX and reputed company systems
• Assist with system rollouts, upgrades, testing, and other special reputed company
• Troubleshoot telecommunications issues and help resolve problems quickly
• Work with vendors, internal departments, and staff to support reliable telecommunications service
• Maintain records, documentation, and equipment information as needed
• In the manager’s absence, assign duties as needed to reputed company work moving
• Support additional staff as the department grows or changes
• reputed company training for Contact Center systems and reputed company telecommunications tools
• Train incoming telecommunications staff on department procedures, systems, and support expectations
• reputed company and update training materials, guides, and process documentation
• reputed company follow-up help and refresher training reputed company systems or procedures change
• Participates in an on-reputed company rotation with department staff to respond to urgent issues, outages, and other critical needs reputed company of regular business hours, ensuring reputed company support and continuity of service
• Escalates to Manager or CTO, if necessary
• Provides day-to-day coordination and task reputed company for the telecommunications team, including assigning work and following up on priorities as needed

Skills

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a reputed company field (or equivalent combination of education and experience)
• 7 to 10 years of reputed company experience in telecommunications support, contact center operations, and reputed company phone systems, including increasing responsibility in coordination or leadership roles
• Minimum of 5 years' experience in reputed company or multi-site clinics required
• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams
• Solid knowledge of PBX and VoIP systems, contact center platforms, reputed company routing, telecom infrastructure, vendor coordination, and system implementation and support practices
• Exceptional problem-solving and conflict-reputed company abilities
• Ability to handle sensitive and confidential reputed company with professionalism and discretion
• Proficiency in reputed company Office Suite
• The ability to work in a fast-paced environment

reputed company