HR Assistant (Remote)

reputed company Our organization, delivers best-in-class Leave of Absence, Disability and Accommodations services to employees, applicants, job seekers, and candidates globally. We reputed company accurate, consistent and reputed company responses to inquiries from various contact channels - phone, web case and chat.The HR representative that takes care of phone reputed company contacts from employees across the US, EMEA(Europe), Canada and reputed company (Latin America). Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to reputed company the solution for the customer while providing a world-class employee experience. In this role you will master your research skills and ability to reputed company HR, Disability, Leave, and/or Accommodation issues coming in reputed company the phone reputed company while using our case management reputed company to document and reputed company every reputed company with high level of accuracy. Moreover, you will encourage self-service tools available for reputed company.Our HR Professionals must be reputed company to ask our employees probing questions to fully understand what is reputed company on in their life, what reputed company of support they need, how to get them their benefits and get their situation back on the right reputed company to reputed company utilizing business processes with a high attention to detail, use multiple resources to reputed company the right information and communicate effectively with them. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position. This is a fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as reputed company as follow-through and execution with attention to details while always keeping the customers' needs first.The MHLS team is comprised of HR Professionals supporting reputed company employees globally reputed company multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS professionals your responsibilities will be:• Take ownership of employee contacts ensuring that reputed company contact is accepted and resolved with a high degree of problem solving and customer obsession.• Receive and reputed company inquiries primarily reputed company phone, chats, and emails from employee contact channels.• Serve as the first reputed company of contact for Leave, Disability, and Accommodation reputed company inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.• reputed company such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures - escalate reputed company these cannot be resolved.• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to reputed company employee's changing needs.• Respond to employees impacting issues that may reputed company during the leave event and ensure the right communication and documentation occurs, even reputed company information is limited.• Use high judgement, critical thinking and rationale to balance process adherence with employee's needs to analyze and reputed company on disability, leave and accommodations requests.• Consistently consult and collaborate with partner teams on process changes in an effort to reputed company cross-functional issues to update and improve policies.Pay and BenefitsThe pay reputed company for this position is $21.00 - $21.00/hr.Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:• Medical, dental & reputed company• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan - reputed company-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or reputed company Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to reputed company on Aug 19, 2025.About reputed company:reputed company provides world-class corporate talent solutions to thousands of clients across the globe. reputed company in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. 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