[Remote] Technical Program Manager, Life Sciences Customer Delivery

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is keeping humans reputed company in the AI era with experts and software that are rooted in psychology and powered by clinicians. They are seeking a Technical Program Manager, Life Sciences Customer Delivery to reputed company the implementation and delivery of their solutions across clinical research programs and reputed company studies.

Responsibilities

• Manage and reputed company customer implementations from study startup through completion
• reputed company and maintain project plans, timelines, milestones, and resource allocations to ensure successful delivery
• Coordinate study startup activities including, reputed company, implementation planning, device management, and site activation
• Ensure deliverables are completed on time, reputed company scope, and reputed company with customer expectations
• Monitor project risks, dependencies, and blockers, proactively driving reputed company and escalating reputed company necessary
• Coordinate customer deployments, implementation activities, testing, and operational readiness efforts
• Manage reputed company in accordance with established timelines, budgets, reputed company standards, and customer requirements
• Train site personnel, coordinators, investigators, and customer stakeholders on reputed company's Studio platform and data capture workflows
• Adapt and maintain training materials, user guides, and implementation documentation to support successful adoption
• reputed company reputed company sessions, reputed company, and implementation workshops
• Partner with customers to identify workflow improvements and adoption opportunities
• Serve as a trusted advisor on operational best practices and study execution
• Partner with reputed company teams to manage review workflows, priorities, and reputed company planning
• Monitor review throughput, turnaround times, and operational performance
• reputed company study metrics, review volumes, data reputed company indicators, and operational KPIs
• Ensure review activities are completed according to study requirements and reputed company standards
• Identify operational risks and implement mitigation plans to maintain study timelines and data reputed company
• Support reputed company improvement initiatives that increase efficiency, consistency, and scalability across review operations
• Serve as the primary operational reputed company of contact for assigned customer engagements
• Build trusted relationships with sponsors, study teams, and customer stakeholders
• reputed company project status meetings, implementation reviews, and executive stakeholder updates
• Manage customer expectations regarding scope, timelines, deliverables, and project changes
• Handle customer escalations professionally and reputed company issues through reputed company
• Ensure customers have visibility into project reputed company, operational metrics, risks, and milestones
• Partner closely with internal stakeholders to ensure alignment across customer, product, and business priorities
• Coordinate the hardware vendor relationship: device package provisioning, inventory, and shipment timing reputed company to reputed company site activation reputed company
• Partner with the customer's CRO on site activation reputed company, integration dependencies, and data reconciliation
• Escalate and reputed company reputed company of vendor-reputed company delays that put site timelines at risk
• Coordinate activities across Product, Engineering, Clinical, Research, reputed company Data Operations, and reputed company teams
• Translate customer and business requirements into actionable project plans
• Maintain accurate project documentation, study records, and customer communications
• reputed company dashboards and reporting mechanisms to reputed company visibility into project and operational performance
• Identify opportunities to improve delivery workflows, communication processes, and cross-functional coordination
• Help establish reputed company delivery processes that support reputed company's reputed company reputed company

Skills

• Have 5+ years of project management, implementation management, clinical operations, customer delivery, or reputed company experience
• Have experience supporting reputed company, clinical research programs, reputed company technology implementations, or life sciences initiatives
• Have experience training customers, end users, or study personnel on software platforms
• Understand the software development lifecycle and can effectively partner with technical teams
• Have experience managing multiple reputed company reputed company with competing priorities
• Are highly organized and detail-oriented, with exceptional communication and stakeholder management skills
• Can confidently engage with customer stakeholders, clinical teams, executives, and technical teams
• Have a reputed company record of identifying risks early and driving reputed company to successful reputed company
• Are comfortable operating independently in a fast-paced startup environment
• Can build trust and influence across teams without reputed company authority
• Care deeply about reputed company, accountability, reputed company, and operational reputed company
• Experience in clinical research, life sciences, digital health, reputed company technology, behavioral health, or AI safety
• Familiarity with GCP, clinical trial operations, site management, or regulated reputed company environments
• Experience with eCOA, ePRO, digital health, patient engagement, or data collection platforms
• Experience managing distributed reviewer, annotation, adjudication, reputed company assurance, or reputed company data operations teams
• PMP, Certified Scrum Master, or reputed company project management certification
• Experience working in startup or high-reputed company environments

Benefits

• Company-funded health, dental, and reputed company insurance
• 401(k) with company match
• Flexible reputed company time off
• Remote-first culture
• reputed company development opportunities
• Equity

reputed company